Call Centre Specialist (12 months) | Office Hour/ Shift (10 vacancies)

PERSOL; Santo Niño 1st; On-site; PHP 279,000 - 502,000; Full time

Job summary

PERSOL in the Philippines is seeking a detail-oriented analyst to collect and analyze survey data through interviews and to drive online participation strategies. The role emphasizes questionnaire design, sampling methods, and data validation using analytics tools to support accurate insights.

You will analyze findings, create actionable reports with data visualizations, and help disseminate statistical products to meet diverse societal needs.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• A keen learner and self-starter.
• Good tertiary qualifications.

Responsibilities

• Collect data through phone and face-to-face interviews to ensure high response rates.
• Design surveys and strategies to improve online participation.
• Apply sampling methods to minimize fatigue and ensure representativeness.
• Leverage data analytics tools to validate survey quality and imputation techniques for incomplete data.
• Analyze data and produce clear reports with visuals for stakeholders.
• Develop dissemination strategies for statistical products across societal segments.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Self-motivated

Education

Good tertiary qualifications

Tools

Data analysis tools

Job description

Key Responsibilities:

• Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction
• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates
• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency
• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data
• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data
• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders
• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments

Job Requirements:

• Good tertiary qualifications
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A keen learner and self-starter

We regret to inform that only shortlisted candidates will be notified.