Hotel Reservations Specialist — Customer Service Pro

ALORICA TELESERVICES, INC.; Makati; Vor Ort; PHP 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

HMO benefits

Paid time off

Holidays

Team-building activities

Night differential 20%

Zusammenfassung

ALORICA TELESERVICES, INC. is seeking a Customer Service Representative - Hotel Reservation in Makati City, Metro Manila.

This full-time role focuses on delivering exceptional hotel reservation support via inbound calls, ensuring accurate information and efficient processing of bookings. The ideal candidate has a high school diploma, excellent English communication, and a willingness to work in a fast-paced call center environment.

Qualifikationen

• Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum).
• With or without call center experience; BPO experience is a plus.
• Excellent communication and interpersonal skills.
• Proficient in English, both written and verbal.
• Knowledge of hotel and hospitality industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Commitment to delivering high-quality customer service.

Aufgaben

• Handle inbound calls from customers about hotel reservations.
• Respond to inquiries in a friendly and professional manner.
• Provide accurate information on availability, rates, and amenities.
• Process reservations, modifications, and cancellations efficiently.
• Maintain a positive attitude and high level of customer satisfaction.
• Adhere to policies and collaborate with team to deliver service.

Kenntnisse

Communication

Interpersonal skills

English proficiency

Adaptability

Team collaboration

Ausbildung

Senior High School diploma

Jobbeschreibung

ALORICA TELESERVICES, INC. is seeking a Customer Service Representative - Hotel Reservation in Makati City, Metro Manila.

This full-time role focuses on delivering exceptional hotel reservation support via inbound calls, ensuring accurate information and efficient processing of bookings. The ideal candidate has a high school diploma, excellent English communication, and a willingness to work in a fast-paced call center environment.