Hotel Reservations Lead - Elevate Guest Experience

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 446,000 - 737,000; Full time

Job summary

DoubleDragon Properties Corp. in Cebu City is seeking a Reservations Team Leader for Hotel101-Cebu. You will manage guest reservations, provide courteous service, and coordinate OTA updates. The role requires a hospitality-degree holder with at least 1 year in hotel/resort reservations, strong communication, and proficiency in OPERA PMS and Siteminder. Work schedule includes weekends and holidays.

Qualifications

• Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent
• Minimum of 1 year experience in Hotel or Resort as Reservations Agents
• Strong user knowledge of Outlook, MS Office, OPERA PMS, Siteminder and other software
• Strong communication skills - oral and written, interpersonal and relation skills
• Detail-oriented with good time management
• Available to work flexible full-time hours including weekends, holidays and events

Responsibilities

• Responds to guest reservation requests with prompt, courteous service
• Answers guest inquiries about hotel services
• Updates no-shows and cancellations on all OTAs to avoid commissions

Skills

OPERA PMS

Siteminder

MS Office

Outlook

Communication skills

Time management

Detail-oriented

Education

Bachelor's in Hospitality/Tourism/Hotel Management

Tools

OPERA PMS

Siteminder

MS Office

Outlook

Job description

DoubleDragon Properties Corp. in Cebu City is seeking a Reservations Team Leader for Hotel101-Cebu. You will manage guest reservations, provide courteous service, and coordinate OTA updates. The role requires a hospitality-degree holder with at least 1 year in hotel/resort reservations, strong communication, and proficiency in OPERA PMS and Siteminder. Work schedule includes weekends and holidays.