Reservations Specialist — Guest Experience & Solutions

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 167,000 - 234,000; Full time

Job summary

DoubleDragon Properties Corp. in Cebu City is seeking a Reservations Associate to manage all incoming hotel reservations across channels and gather guest information. The role emphasizes delivering outstanding customer experiences and suggesting relevant services.

The ideal candidate has a hospitality background, strong communication skills, and a customer-first mindset. Fresh graduates are welcome, with training provided to ensure smooth guest interactions.

Qualifications

• Bachelor's/College degree in Hospitality/Tourism/Hotel Management or equivalent.
• 6 months to 1 year related experience required.
• Fresh grads are welcome to apply.

Responsibilities

• To handle all incoming reservations from all hotel channels.
• Gather customer information as required.
• Recommend solutions and other services if required.
• Delight customers and ensure best customer experience possible.
• Promptly respond to guest queries.

Skills

Reservation handling

Customer service

Communication

Hospitality mindset

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management

Fresh graduates welcome

Job description

DoubleDragon Properties Corp. in Cebu City is seeking a Reservations Associate to manage all incoming hotel reservations across channels and gather guest information. The role emphasizes delivering outstanding customer experiences and suggesting relevant services.

The ideal candidate has a hospitality background, strong communication skills, and a customer-first mindset. Fresh graduates are welcome, with training provided to ensure smooth guest interactions.