Hotel Reservations Specialist: Bookings & Customer Support

Recruitify_HR; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes.

Responsibilities include handling inquiries via phone, chat, or email; providing policy and rate information; documenting interactions in the system; and escalating complex issues when needed.

Responsibilities

• Handle inbound hotel reservation inquiries via phone, chat, or email
• Assist customers with booking, cancellations, modifications, and special requests
• Provide accurate information on hotel policies, rates, and promotions
• Resolve customer concerns efficiently and professionally
• Document all interactions and transactions accurately in the system
• Escalate complex or urgent issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction standards

Job description

Recruitify_HR is hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes.

Responsibilities include handling inquiries via phone, chat, or email; providing policy and rate information; documenting interactions in the system; and escalating complex issues when needed.