Hotel Reservation Agent - Newbie Friendly | Mandaluyong

Metacom Careers; Mandaluyong; On-site; PHP 250,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring for a Hotel Reservations Representative for a voice-based hotel reservations account. No prior call center or hotel experience is required, with structured paid training provided to help you confidently handle bookings and inquiries.

The role is onsite with a shifting schedule, ideal for college graduates seeking their first BPO opportunity. You’ll learn reservation systems, assist with bookings, and support customers with changes and payments while meeting performance

Qualifications

• Good English communication skills.
• Basic computer and typing skills.
• Customer-first attitude and good listening skills.

Responsibilities

• Answer inbound hotel reservation inquiries and assist with bookings.
• Provide information about room types, rates, availability, and hotel services.
• Process booking changes, cancellations, and other reservation requests.
• Document customer interactions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Skills

Good English communication

Basic computer skills

Typing speed

Customer-first attitude

Attention to detail

Active listening

Education

College graduate

Job description

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, hotel bookings, and reservation concerns without prior experience. The good news: no call center or hotel reservations experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Hotel Reservations Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings. You May Be Asking Yourself

• What if I don't have BPO or hotel experience?


• Can I really learn how to handle reservations and booking concerns?


• What if a customer needs to change or cancel a reservation?


• Will I be trained before handling actual customer calls?

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Hotel Reservations Representative.

Job Details

• Position: Hotel Reservations Representative


• Account Type: Voice / Hotel Reservations


• Work Setup: Onsite


• Schedule: Shifting Schedule


• Employment Type: Full-Time


• Experience: No Experience Required (Related Experience a Plus)


• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries


• Assist customers with room bookings and reservations


• Provide accurate information about room types, rates, availability, and hotel services


• Process booking changes, cancellations, and other reservation requests


• Assist customers with payment and booking-related concerns


• Resolve customer concerns professionally and efficiently


• Document customer interactions accurately in the CRM


• Meet quality, handle time, and productivity targets


• Escalate complex concerns when needed

Qualifications

• College Graduate


• No call center or hotel reservations experience needed - BPO/customer service background a plus


• Good English communication skills


• Basic computer and typing skills


• Good attention to detail


• Customer-first attitude and good listening skills


• Comfortable learning reservation systems and processes


• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1


• Paid training


• Paid leave credits


• 13th Month Pay


• Government-mandated benefits


• Employee recognition programs

Why Join Metacom Careers

• No experience needed - a beginner-friendly entry point into BPO


• Paid, structured training before handling live customer calls


• Build confidence in customer communication and problem-solving


• Develop skills in hotel reservations and customer service


• Gain real-world experience in the travel and hospitality industry


• Clear path to Senior Associate, QA, Trainer, or Team Lead roles