Customer Service Representative - Up to 27k | Mandaluyong

Metacom Business Processing Solutions; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Mandaluyong, Metro Manila is hiring a Customer Service Representative for a voice-based account. No prior call center experience is required, and paid training is provided to help you start confidently.

As a CSR, you will answer inbound calls, provide product and account information, resolve issues, update records in the CRM, and strive to meet quality, handle time, and productivity targets.

Qualifications

• College graduate with no required prior call center experience.
• Good English communication skills.
• Basic computer and typing skills.
• Willing to work onsite on a shifting schedule.
• Customer-first attitude and good listening skills.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Provide accurate product, service, and account information.
• Resolve customer concerns and complaints professionally.
• Process orders, requests, and account updates.
• Document interactions in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex issues when needed.

Skills

English communication

Basic computer skills

Typing skills

Customer-first attitude

Education

College Graduate

Job description

Metacom Careers is hiring a Customer Service Representative (CSR) for a voice-based account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle calls, customers, and performance targets without prior experience. The good news: no call center experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting a customer service career can feel intimidating, especially when you're not used to handling customer calls. You may be asking yourself:

• “What if I don't have BPO experience?”

• “What if I don't know how to handle difficult customers?”

• “Can I really learn to manage calls and meet targets?”

• “Will I be trained before handling actual customers?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Customer Service Representative.

Job Details

• Position: Customer Service Representative

• Account Type: Voice

• Work Setup: Onsite

• Schedule: Shifting Schedule

• Employment Type: Full-Time

• Experience: No Experience Required (Related Experience a Plus)

• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to inquiries

• Provide accurate product, service, and account information

• Resolve customer concerns and complaints professionally

• Process orders, requests, and account updates

• Document interactions in the CRM

• Meet quality, handle time, and productivity targets

• Escalate complex issues when needed

Qualifications

• College Graduate

• No call center experience needed — BPO/customer service background a plus

• Good English communication skills

• Basic computer and typing skills

• Willing to work onsite on a shifting schedule

• Customer-first attitude and good listening skills

Benefits

• HMO from Day 1

• Paid training

• Paid leave credits

• 13th Month Pay

• Government-mandated benefits

• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO

• Paid, structured training before handling live calls

• Build confidence in customer communication and problem-solving

• Develop skills in handling customer concerns professionally

• Gain real-world experience in a high-demand customer service role

• Clear path to Team Lead, QA, or Trainer roles