Health Care Associate - No exp needed | Marikina

Metacom Careers; Philippines; Sur place; PHP 257 000 - 335 000; Plein temps

Avantages offerts par ce poste

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Résumé du poste

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. No prior hotel experience is required, and paid training is provided to help you learn reservation systems and processes.

As a college graduate, you will handle guest inquiries, assist with bookings, changes, and cancellations, and document interactions in the CRM while meeting quality and productivity targets.

Qualifications

• College graduate with basic computer and typing skills.
• No prior call center or hotel reservations experience required; BPO experience is a plus.
• Good English communication and strong attention to detail.
• Willingness to work onsite on a shifting schedule.

Responsabilités

• Answer inbound customer calls and respond to hotel reservation inquiries.
• Assist customers with room bookings and reservations; provide rate/availability info.
• Process booking changes and cancellations; handle payments concerns.
• Document interactions in the CRM and meet quality targets.
• Escalate complex concerns when needed.

Connaissances

College Graduate

No experience required

Good English communication

Basic computer skills

Typing skills

Customer-first attitude

Willing to work onsite

Formation

College Degree

Description du poste

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, hotel bookings, and reservation concerns without prior experience. The good news: no call center or hotel reservations experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Hotel Reservations Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings. You May Be Asking Yourself

• What if I don't have BPO or hotel experience
• Can I really learn how to handle reservations and booking concerns
• What if a customer needs to change or cancel a reservation
• Will I be trained before handling actual customer calls

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Hotel Reservations Representative.

Job Details

• Position: Hotel Reservations Representative
• Account Type: Voice / Hotel Reservations
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries
• Assist customers with room bookings and reservations
• Provide accurate information about room types, rates, availability, and hotel services
• Process booking changes, cancellations, and other reservation requestsAssist customers with payment and booking-related concerns
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Qualifications

• College Graduate
• No call center or hotel reservations experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good attention to detail
• Customer-first attitude and good listening skills
• Comfortable learning reservation systems and processes
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in customer communication and problem-solving
• Develop skills in hotel reservations and customer serviceGain real-world experience in the travel and hospitality industry
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles