Hotel Reservation Agent - HS graduate accepted

Recruitify_HR

Philippines

On-site

PHP 223,000 - 335,000

Full time

14 days+

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Job summary

Recruitify_HR in the Philippines is seeking Customer Service Representatives to support a Hotel Reservation Account. You will assist customers with hotel bookings, cancellations, modifications, and inquiries, providing excellent service while ensuring smooth and accurate reservation processes.

Responsibilities include handling inbound inquiries via phone, chat, or email; offering clear information on hotel policies, rates and promotions; documenting all interactions in the system; and escalating

Responsibilities

Handle inbound hotel reservation inquiries via phone, chat, or email
Assist customers with booking, cancellations, modifications, and special requests
Provide accurate information on hotel policies, rates, and promotions
Resolve customer concerns efficiently and professionally
Document all interactions and transactions accurately in the system
Escalate complex or urgent issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards

Job description

Job Description

We are hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes.

Key Responsibilities

Handle inbound hotel reservation inquiries via phone, chat, or email
Assist customers with booking, cancellations, modifications, and special requests
Provide accurate information on hotel policies, rates, and promotions
Resolve customer concerns efficiently and professionally
Document all interactions and transactions accurately in the system
Escalate complex or urgent issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards