Travel Booking Agent - Open to HS graduate

Recruitify_HR; Parañaque; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a Customer Service Agent to handle inbound inquiries related to travel bookings and reservations. You will assist customers with flight bookings, changes, cancellations, and rebookings, ensuring clear communication and accuracy.

You will provide accurate information on schedules, fares, baggage policies, and travel requirements while documenting interactions in the company system.

Responsibilities

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.