IT Staff – Network & Technical Support

Holiday Plaza Hotel; Cebu City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Holiday Plaza Hotel in Cebu City is seeking an IT Staff – Network & Technical Support to maintain network and server infrastructure across the property. This full-time role supports staff and guest IT services, ensuring uptime and security for critical systems.

The ideal candidate has IT/network qualifications, experience with Windows/Linux servers, firewalls, VPNs, and strong troubleshooting abilities. Hospitality IT experience is a plus, with opportunities for professional growth and a stable

Qualifications

• Completed qualification in Information Technology, Networks & Systems Administration, or equivalent practical experience.
• Proven experience in network administration and technical support within a business or hospitality environment.
• Strong knowledge of network protocols, TCP/IP, DHCP, DNS, and network troubleshooting methodologies.
• Proficiency in managing Windows and/or Linux server environments.
• Experience with firewalls, VPNs, and network security principles.
• Competence in hardware troubleshooting and support for desktops, laptops, and printers.
• Familiarity with ticketing systems and IT service management best practices.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Reliability, attention to detail, and commitment to system uptime and security.
• Preferred: Certifications such as CompTIA A+, Network+, or equivalent industry-recognised qualifications
• Preferred: Experience in hotel or hospitality IT systems

Responsibilities

• Monitor and maintain network infrastructure including switches, routers, firewalls, and wireless systems.
• Provide first and second-level technical support to hotel staff and guests, troubleshooting hardware, software, and connectivity issues.
• Perform regular system backups, updates, and patches to ensure data security and system stability across all hotel systems.
• Install, configure, and maintain servers, workstations, and peripheral devices throughout the hotel property.
• Manage user accounts, permissions, and access controls in accordance with hotel security policies.
• Document all technical issues, resolutions, and system configurations in the hotel’s IT ticketing system.
• Respond promptly to technical support requests and maintain detailed records of all maintenance activities.
• Assist with network security implementation and ensure compliance with data protection requirements.
• Collaborate with external IT vendors and service providers when specialised support is required.
• Participate in IT infrastructure upgrades and system implementations as directed.

Skills

Network administration

Technical support

Windows/Linux server

Firewall and VPN

IT service management

Hardware troubleshooting

Ticketing systems

Communication skills

Security best practices

Problem-solving under pressure

Education

Degree/Certificate in IT or Networking

Tools

Windows Server

Linux server

Firewall management

Job description

About us

Holiday Plaza Hotel is a premier hospitality establishment located in Cebu, Central Visayas, dedicated to providing exceptional guest experiences and maintaining world-class operational standards. Our hotel combines modern facilities with personalised service, attracting both leisure and business travellers from around the globe. We are committed to fostering a dynamic workplace where our team members can grow and contribute to our continued success in the competitive hospitality industry.

About the role

We are seeking an IT Staff – Network & Technical Support professional to join our Information Technology team on a full-time basis at our Cebu location. This role is crucial to ensuring the seamless operation of our hotel's critical IT infrastructure, including network systems, servers, and end-user support systems. As IT Staff, you will be responsible for maintaining the reliability and security of our technical systems, which directly impacts guest satisfaction, operational efficiency, and staff productivity. Your technical expertise and problem-solving abilities will be essential in supporting the daily operations of our hotel and contributing to our commitment to service excellence.

What you'll be doing

• Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless systems to ensure optimal performance and minimal downtime
• Provide first and second-level technical support to hotel staff and guests, troubleshooting hardware, software, and connectivity issues
• Perform regular system backups, updates, and patches to ensure data security and system stability across all hotel systems
• Install, configure, and maintain servers, workstations, and peripheral devices throughout the hotel property
• Manage user accounts, permissions, and access controls in accordance with hotel security policies
• Document all technical issues, resolutions, and system configurations in the hotel’s IT ticketing system
• Respond promptly to technical support requests and maintain detailed records of all maintenance activities
• Assist with network security implementation and ensure compliance with data protection requirements
• Collaborate with external IT vendors and service providers when specialised support is required
• Participate in IT infrastructure upgrades and system implementations as directed

What we’re looking for

• Completed qualification in Information Technology, Networks & Systems Administration, or equivalent practical experience
• Proven experience in network administration and technical support within a business or hospitality environment
• Strong knowledge of network protocols, TCP/IP, DHCP, DNS, and network troubleshooting methodologies
• Proficiency in managing Windows and/or Linux server environments
• Experience with firewalls, VPNs, and network security principles
• Competence in hardware troubleshooting and support for desktops, laptops, and printers
• Familiarity with ticketing systems and IT service management best practices
• Excellent problem-solving skills and ability to work under pressure
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Reliability, attention to detail, and commitment to system uptime and security
• Preferred: Certifications such as CompTIA A+, Network+, or equivalent industry-recognised qualifications
• Preferred: Experience in hotel or hospitality IT systems

What we offer

Holiday Plaza Hotel is committed to supporting the professional development and wellbeing of our team members. We provide competitive remuneration commensurate with experience and qualifications, along with a comprehensive benefits package designed to support our employees. Our workplace culture emphasises teamwork, continuous learning, and career progression. We offer opportunities to develop your technical expertise through exposure to diverse systems and infrastructure projects within our hotel operations. Additionally, we provide a supportive work environment where your contributions are valued and recognised, alongside standard employment benefits and flexible arrangements where possible to maintain work-life balance.