Hotel Operations Leader — Guest Experience & Standards

HSO Group of Companies; Ozamiz; On-site; PHP 600,000 - 900,000; Full time

Job summary

HSO Group of Companies is seeking an experienced hotel Operations Manager to oversee daily hotel activities in Ozamiz. You will lead Front Office, Housekeeping, F&B, Engineering, and Security to ensure guest satisfaction and seamless service.

The role requires coordinating with department heads, monitoring occupancy and revenue, enforcing standards, and preparing for VIPs and events. You will drive continuous improvement, staff development, and compliance with health and safety regulations.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Security.
• Ensure departments operate efficiently according to hotel policies, standards, and procedures.
• Monitor room occupancy, reservations, check-ins/outs, and guest requests.
• Ensure excellent guest service and high levels of guest satisfaction.
• Handle and resolve guest complaints promptly and professionally.
• Conduct regular inspections of guest rooms and public areas for cleanliness and safety.
• Supervise Department Heads and Supervisors to ensure smooth operations.
• Monitor staff attendance, grooming, performance, and compliance with standards.
• Assist in recruitment, training, orientation, coaching, and performance evaluation.
• Prepare and implement operational procedures, service standards, and guidelines.
• Monitor revenues, operating expenses, and departmental budgets.
• Coordinate with Sales and Marketing to boost bookings, events, restaurant sales.
• Review occupancy, revenue, and incident reports daily.
• Lead management meetings and operational briefings.
• Develop action plans addressing operational problems and service deficiencies.
• Maintain relationships with guests, suppliers, and partners.
• Prepare hotel for VIPs, group bookings, events and conferences.
• Respond to emergencies and incidents with appropriate action.
• Promote teamwork and guest-focused service culture.
• Perform other duties as assigned by Management.

Job description

HSO Group of Companies is seeking an experienced hotel Operations Manager to oversee daily hotel activities in Ozamiz. You will lead Front Office, Housekeeping, F&B, Engineering, and Security to ensure guest satisfaction and seamless service.

The role requires coordinating with department heads, monitoring occupancy and revenue, enforcing standards, and preparing for VIPs and events. You will drive continuous improvement, staff development, and compliance with health and safety regulations.