Hotel Operations Manager — Guest Experience & Growth

Stone Properties Corp.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

Company Equipment

Job summary

A local hotel management company in Pasay is seeking a Hotel Manager to oversee operations and ensure excellent customer service. Candidates should possess a diploma in Hospitality Management and 1-3 years of experience in the field. Strong leadership and communication skills are essential. The role involves managing staff, addressing guest issues, and implementing marketing strategies to enhance hotel occupancy.

Qualifications

• 1-3 years of relevant experience in hotel management.
• Strong leadership and problem-solving skills.
• Attention to detail and a passion for hospitality.

Responsibilities

• Oversee daily hotel operations and ensure a high level of customer service.
• Manage staff recruitment, training, and performance evaluations.
• Develop and implement marketing strategies to boost hotel occupancy.
• Monitor financial performance, budgeting, and cost control.
• Address guest complaints and resolve issues promptly.
• Ensure compliance with health and safety regulations.

Skills

Proficient in English

Excellent communication skills

Adept in customer relationship management

Strong customer service abilities

Education

Diploma in Hospitality Management or related field

Job description

A local hotel management company in Pasay is seeking a Hotel Manager to oversee operations and ensure excellent customer service. Candidates should possess a diploma in Hospitality Management and 1-3 years of experience in the field. Strong leadership and communication skills are essential. The role involves managing staff, addressing guest issues, and implementing marketing strategies to enhance hotel occupancy.