Hotel Operations Supervisor – Guest Experience Leader

Choa’s for Everything Supermarket

Olongapo

On-site

PHP 279,000 - 446,400

Full time

14 days+

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Job summary

Choa’s for Everything Supermarket in Olongapo seeks a Hotel Operations Supervisor to oversee daily hotel activities and ensure guest satisfaction. You will coordinate with Front Desk, Housekeeping and Maintenance to address needs promptly and supervise staff to maintain high performance and professionalism.

Experience in hospitality with a focus on operations, strong communication skills, and a customer-centric approach are essential.

Qualifications

Bachelor's degree required or preferred in hospitality-related fields.
Strong verbal and written communication skills.
Proven leadership and customer-service abilities.

Responsibilities

Oversee daily hotel operations to ensure guest satisfaction and efficient service delivery.
Monitor arrivals, departures, room assignments and occupancy to maintain smooth front office operations.
Coordinate with Front Desk, Housekeeping and Maintenance to address guest requests promptly.
Supervise, train and mentor staff to uphold high performance standards.
Handle guest concerns and special requests in a timely, courteous manner.
Assist in implementing hotel policies and service standards in compliance with company rules.
Prepare operational reports and support management in achieving performance targets.