Hotel Operations & Guest Experience Lead

Filinvest Development Corporation; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading hotel management group in Muntinlupa is seeking a Duty Manager for Crimson Hotel Filinvest City. This role involves overseeing daily operations to ensure exceptional guest experiences and smooth functionality. Responsibilities include managing staff, resolving guest inquiries, and maintaining hotel standards. Candidates should possess a Bachelor's degree in Hospitality Management and have 3-5 years of relevant experience. Excellent leadership and communication skills are essential to succeed in this fast-paced environment.

Qualifications

• 3-5 years of experience in a supervisory or managerial role within hospitality.
• Strong decision-making skills for managing operations under pressure.
• Excellent interpersonal skills to interact with guests and staff.

Responsibilities

• Oversee daily hotel operations ensuring exceptional guest experiences.
• Address guest inquiries and resolve issues promptly.
• Support department heads and supervise staff performance.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

PMS

Job description

A leading hotel management group in Muntinlupa is seeking a Duty Manager for Crimson Hotel Filinvest City. This role involves overseeing daily operations to ensure exceptional guest experiences and smooth functionality. Responsibilities include managing staff, resolving guest inquiries, and maintaining hotel standards. Candidates should possess a Bachelor's degree in Hospitality Management and have 3-5 years of relevant experience. Excellent leadership and communication skills are essential to succeed in this fast-paced environment.