Hotel Guest Communications Specialist

Filinvest Group; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading hospitality group is seeking a Telephone Operator for their hotel in Muntinlupa, Philippines. The operator will manage incoming calls, provide guests with essential information, assist with reservations, and handle requests with professionalism. Candidates should exhibit strong communication skills, be knowledgeable about hotel services, and maintain confidentiality. This role is an excellent opportunity to contribute to a guest-centric environment in a dynamic hospitality setting.

Qualifications

• Ability to handle incoming calls efficiently and courteously.
• Strong knowledge of hotel services and local attractions.
• Excellent communication and problem-solving skills.

Responsibilities

• Answer incoming calls promptly and courteously.
• Provide information about hotel facilities and services.
• Assist with reservations and guest inquiries.
• Transfer calls to appropriate departments as needed.
• Handle guest complaints professionally.

Job description

A leading hospitality group is seeking a Telephone Operator for their hotel in Muntinlupa, Philippines. The operator will manage incoming calls, provide guests with essential information, assist with reservations, and handle requests with professionalism. Candidates should exhibit strong communication skills, be knowledgeable about hotel services, and maintain confidentiality. This role is an excellent opportunity to contribute to a guest-centric environment in a dynamic hospitality setting.