HOTEL MANAGER

Pacific Skyloft Residences Condominium Corporation; Metro Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Career development

Training programmes

Staff discounts

Flexible work arrangements

Job summary

Pacific Instyle Corporation in Makati City seeks an experienced Hotel Manager to lead all hotel operations, drive guest satisfaction, and uphold service excellence. This full-time role requires overseeing front-of-house and back-of-house, budgeting, staff development and vendor relations.

You will implement service standards, monitor safety and quality, and present performance reports to senior management, while promoting revenue growth and brand prestige across our upscale property in Metro

Qualifications

• Minimum 1 year and above of progressive hotel management experience in a full-service hotel environment.
• Proven track record of successfully managing large teams and delivering operational excellence.
• Strong financial acumen with demonstrated ability to manage budgets and drive revenue growth.
• Excellent interpersonal and communication skills with the ability to build strong relationships with guests, staff and stakeholders.
• Knowledge of hotel management systems and PMS.
• Understanding of health, safety and security regulations relevant to the hospitality industry.
• Ability to work under pressure, prioritise multiple tasks and make sound decisions in fast-paced environments.
• Hospitality management qualification or certification is highly desirable.
• Experience with luxury or upscale hotel properties is preferred.
• Fluency in English is essential; proficiency in additional languages is advantageous.

Responsibilities

• Oversee all front-of-house and back-of-house operations, ensuring smooth daily functioning and adherence to company standards.
• Lead, recruit, train and manage hotel staff across all departments, fostering a positive and productive work environment.
• Monitor and optimise financial performance, including revenue management, budgeting, and cost control initiatives.
• Ensure exceptional guest satisfaction by implementing service excellence standards and addressing guest concerns promptly and professionally.
• Maintain health, safety and security standards throughout the property, ensuring compliance with all relevant regulations.
• Develop and implement marketing strategies to enhance occupancy rates and brand visibility.
• Liaise with vendors, suppliers and external partners to maintain quality standards and negotiate favourable terms.
• Monitor competitor activity and market trends to inform strategic decision-making.
• Prepare and present regular reports to senior management on operational performance, guest feedback and financial metrics.
• Create and maintain standard operating procedures for all departments to ensure consistency and efficiency.

Skills

Hotel management

Staff leadership

Revenue management

Budgeting

Guest relations

PMS knowledge

Communication skills

Health & safety

Decision making

Education

Hospitality management qualification

Tools

PMS software

Job description

About the role

Pacific Instyle Corporation is seeking an experienced and dynamic Hotel Manager to join our team at our prestigious location in Poblacion, Makati City, Metro Manila. This is a full-time position that offers a unique opportunity to lead and manage all aspects of hotel operations, ensuring exceptional guest experiences and maintaining the highest standards of service excellence. As Hotel Manager, you will be responsible for overseeing daily operations, managing staff, maintaining financial performance, and upholding the reputation of our establishment as a premier hospitality destination.

What you'll be doing

• Oversee all front-of-house and back-of-house operations, ensuring smooth daily functioning and adherence to company standards
• Lead, recruit, train and manage hotel staff across all departments, fostering a positive and productive work environment
• Monitor and optimise financial performance, including revenue management, budgeting, and cost control initiatives
• Ensure exceptional guest satisfaction by implementing service excellence standards and addressing guest concerns promptly and professionally
• Maintain health, safety and security standards throughout the property, ensuring compliance with all relevant regulations
• Develop and implement marketing strategies to enhance occupancy rates and brand visibility
• Liaise with vendors, suppliers and external partners to maintain quality standards and negotiate favourable terms
• Monitor competitor activity and market trends to inform strategic decision-making
• Prepare and present regular reports to senior management on operational performance, guest feedback and financial metrics
• Create and maintain standard operating procedures for all departments to ensure consistency and efficiency

What we're looking for

• Minimum 1 year and above of progressive hotel management experience in a full-service hotel environment
• Proven track record of successfully managing large teams and delivering operational excellence
• Strong financial acumen with demonstrated ability to manage budgets and drive revenue growth
• Excellent interpersonal and communication skills with the ability to build strong relationships with guests, staff and stakeholders
• Knowledge of hotel management systems and property management software (PMS)
• Understanding of health, safety and security regulations relevant to the hospitality industry
• Ability to work under pressure, prioritise multiple tasks and make sound decisions in fast-paced environments
• Hospitality management qualification or certification (such as a diploma or degree in Hotel Management) is highly desirable
• Experience with luxury or upscale hotel properties is preferred
• Fluency in English is essential; proficiency in additional languages is advantageous

What we offer

Pacific Instyle Corporation is committed to creating a rewarding work environment where our team members can thrive both professionally and personally. We offer competitive compensation packages commensurate with experience and qualifications. Our benefits include opportunities for career development and advancement, ongoing training programmes to enhance your skills, and a supportive workplace culture that values innovation and excellence. We recognise the importance of work-life balance and offer flexible arrangements where possible to support your wellbeing. Additionally, staff enjoy exclusive hospitality discounts and access to company facilities and amenities. We are an equal opportunities employer and welcome applications from all qualified candidates.

About us

Pacific Instyle Corporation is a leading hospitality establishment situated in the vibrant Poblacion district of Makati City, Metro Manila. We pride ourselves on delivering exceptional accommodations and services to our discerning guests from around the world. Our commitment to excellence, attention to detail and dedication to creating memorable experiences sets us apart in the competitive hospitality industry. We foster a dynamic and inclusive workplace culture where talented individuals are empowered to contribute their best and grow professionally. With a focus on sustainable practices and community engagement, we are dedicated to being a responsible corporate citizen whilst maintaining the highest standards of hospitality and service.