Executive Housekeeper

Mandarin Oriental Manila; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Wellness

Job summary

Mandarin Oriental Manila seeks an Executive Housekeeper to lead the pre-opening and ongoing operations of Mandarin Oriental Makati. You will establish world-class housekeeping standards, build a high-performing team, and maintain impeccable cleanliness and guest comfort aligned with MO’s legendary service.

Responsibilities include policy development, supplier coordination, and cross-department collaboration to deliver seamless guest experiences in a luxury setting.

Qualifications

• Proven experience as Executive Housekeeper in luxury hotels.
• Strong leadership and communication skills.
• Pre-opening experience is highly desirable.
• Excellent problem-solving and attention to detail.
• Commitment to Mandarin Oriental values.

Responsibilities

• Develop housekeeping policies, procedures and manuals for pre-opening.
• Recruit, train and onboard the housekeeping team.
• Coordinate with suppliers for linen and guest amenities.
• Collaborate with project and design teams for readiness of guest areas.
• Lead daily operations and ensure luxury standards are met.
• Ensure health, safety and hygiene compliance across spaces.

Skills

Executive housekeeping leadership

Pre-opening experience

Team building

Guest satisfaction

Operational excellence

Tools

Inventory management

Vendor relations

Sustainability practices

Job description

Are you a master ofcraft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of theexceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curatedselectionof restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Executive Housekeeper will play a pivotal role in the successful pre-opening and ongoing operations of Mandarin Oriental Makati. This leader will be responsible for establishing world-class housekeeping standards, building and training a high-performing team, and ensuring the highest levels of cleanliness, comfort, and luxury in line with Mandarin Oriental’s legendary service standards.

Key Responsibilities

• Pre-Opening Phase
  • Develop and implement housekeeping policies, procedures, and operating manuals.
  • Recruit, train, and onboard housekeeping team members.
  • Coordinate with suppliers for procurement of linen, cleaning equipment, and guest amenities.
  • Collaborate with project and design teams to ensure operational readiness of guest rooms and public areas.
• Operational Phase
  • Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet Mandarin Oriental standards.
  • Oversee daily operations including scheduling, inspections, and quality control.
  • Implement sustainability and cost-control measures while maintaining luxury standards.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Foster a culture of excellence, teamwork, and continuous improvement.
  • Work closely with Front Office, Engineering, and other departments to deliver seamless guest experiences.

Qualifications & Experience Profile

• Proven experience as Executive Housekeeper or senior housekeeping leader in a luxury hotel environment; pre-opening experience highly desirable.
• Strong leadership, organizational, and communication skills with the ability to train, motivate, and inspire a diverse team.
• In-depth knowledge of housekeeping operations, inventory management, vendor relations, and sustainability practices.
• Excellent problem-solving skills, attention to detail, and a proactive, hands-on approach to operations.
• Passionate about luxury hospitality and guest satisfaction, with a commitment to Mandarin Oriental’s values of respect, integrity, and excellence.
• Strong collaborator across departments, fostering teamwork and seamless guest experiences.

Why Join Us?

Mandarin Oriental offers a world-class environment where yourexpertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning& Development.Your success is our success. We craft unique learning and developmentprogrammesfor various stages in your career so that you grow, continuously.

• MOstay.When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogrammeoffers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellnessprogrammesare offered to all ourcolleagues,globally.

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