Hotel Guest Call Center Agent

Holiday Inn Singapore Atrium; Santo Niño 1st; On-site; PHP 1,153,000 - 1,757,000; Full time

Benefits offered by this job

Health and dental insurance

Birthday off / Duty meal

Training and Development Opportunities

Up to 50% F&B discount at IHG Hotels

Special employee hotel accommodation

Job summary

Holiday Inn Singapore Atrium is seeking a Telephone Operator to answer external calls with professionalism and reflect the brand positively. You will handle wake-up calls, coordinate with departments, and assist guests with international calls while maintaining courteous service.

The role requires a High School or vocational credential, 1 year in customer service, and proficiency with Office tools and Front Office systems. Rotational shifts and a strong sense of hospitality are essential.

Qualifications

• High School or Vocational Certificate in Business Management, Business Study or equivalent.
• Proficient in Microsoft Office and Front Office System.
• Possesses problem solving and organizational abilities.
• Rotational shift work is required.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Records and controls wake up calls accurately.
• Pages guests in cooperation with concerned departments.
• Assists guests with international calls and directory queries.
• Attends to all guest queries and requests promptly, calls guests by name when possible.
• Handles guests' needs or requests and reports complaints to the Telephone Supervisor.
• Is aware of local telephone listings and frequently dialed numbers.
• Reports on logbook daily.
• Strictly abides by policies during emergencies such as fire or bomb scares.

Skills

Customer service

Microsoft Office

Front Office System

Problem solving

Time management

Education

High School or Vocational Certificate in Business Management, Business Study or equivalent

Job description

Holiday Inn Singapore Atrium is seeking a Telephone Operator to answer external calls with professionalism and reflect the brand positively. You will handle wake-up calls, coordinate with departments, and assist guests with international calls while maintaining courteous service.

The role requires a High School or vocational credential, 1 year in customer service, and proficiency with Office tools and Front Office systems. Rotational shifts and a strong sense of hospitality are essential.