Service Helpdesk Agent

IT Solution Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,538,000 - 1,977,000; Full time

Job summary

IT Solution Singapore is seeking a Service Helpdesk Agent to join its IT team in Singapore. The candidate will resolve customer inquiries, coordinate service orders, and document issues to ensure quick and effective responses.

We require a Diploma / A Level / Nitec with 1-2 years in call centre or customer service, strong IT understanding, and excellent communication. The role demands meticulousness, teamwork, and ability to work shifts.

Qualifications

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Good fundamental understanding of IT systems, products and technology.
• Meticulous, detailed and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.
• Good team player.

Responsibilities

• Resolve customer enquiries, complaints and feedback.
• Analyze each situation and route calls to the right team for fastest action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Perform other ad-hoc duties assigned by supervisor.

Skills

Communication skills

Team player

Telephone etiquette

Customer service

Education

Diploma / A Level / Nitec

Job description

Position Title

Service Helpdesk Agent – IT Firm

IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office.

IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients.

We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.

You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients’ network, IT infrastructure, applications, websites, and online marketing.

Remuneration is commensurate with qualifications and work experience.

Our Mission

To provide customers with the best quality of services at an affordable price and prompt delivery of services.

Our Vision

To become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support.

Job Responsibilities

• Resolve customers enquires, complaints and feedback.
• Analyse each situation and escape calls to the right team to ensure the best and quickest action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Ensure all other ad-hoc duties assigned by supervisor are completed.

Requirements

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Candidates with minimal academic qualifications but
• Good fundamental understanding of IT systems, products and technology.
• Meticulous, detailed and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.
• Good team player.