Hotel Guest Services Concierge

Filinvest Development Corporation; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading hotel operator in Metro Manila is seeking a Telephone Operator to manage incoming calls and provide excellent customer service. You will be responsible for answering calls, assisting guests with inquiries, and transferring calls to the appropriate departments. Candidates should possess strong communication skills and a customer service mindset. Knowledge of hotel operations is preferable. This role offers an opportunity to enhance guest experiences and maintain high standards of service.

Qualifications

• Excellent communication skills and telephone etiquette.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with hotel operations and customer service practices.

Responsibilities

• Answer incoming calls promptly and courteously, adhering to established hotel standards.
• Provide accurate information about hotel facilities, services, and policies to callers.
• Assist guests with making reservations and confirming bookings.

Job description

A leading hotel operator in Metro Manila is seeking a Telephone Operator to manage incoming calls and provide excellent customer service. You will be responsible for answering calls, assisting guests with inquiries, and transferring calls to the appropriate departments. Candidates should possess strong communication skills and a customer service mindset. Knowledge of hotel operations is preferable. This role offers an opportunity to enhance guest experiences and maintain high standards of service.