Customer Service Experience (Hotel)

MTC Consulting Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,572,000 - 2,064,000; Full time

Job summary

MTC Consulting Pte. Ltd. is hiring a Guest Service Executive to welcome guests, manage check-ins, and tailor personalised experiences at a Singapore hotel portfolio.

You will interact with guests, understand needs, handle service recovery, and upsell where appropriate. The role emphasizes strong communication, teamwork with hotel staff, and adherence to SOPs, with rotating shifts including weekends and public holidays.

Qualifications

• Experience in guest relations and customer service is preferred.
• Strong communication and problem-solving skills required.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Deliver warm and efficient guest service and handle enquiries professionally.
• Manage front desk and cashiering duties according to SOPs.
• Provide information on facilities, room types, rates, and local attractions.
• Handle room availability and upselling opportunities where appropriate.
• Take ownership of guest issues and coordinate follow-ups with supervisors.
• Ensure compliance with safety procedures and maintain grooming standards.

Skills

Customer service

Communication

Hospitality

Education

O Levels or equivalent

Job description

• 5 days work week

• Telok Ayer MRT

• Career Opportunity

As a Guest Service Executive, you won't just be handling check-ins and enquiries—you'll be interacting with guests, understanding their needs, handling service recovery and helping them discover Singapore. You are expected to create a personalised guest experience, understand the hotel's story and facilities, handle guest requests, provide recommendations and resolve issues professionally.

Key Responsibilities

• Deliver warm and efficient guest service, handling enquiries, requests and complaints professionally.

• Manage front desk/cashiering duties and follow hotel SOPs and procedures.

• Maintain strong guest relationships and provide information on hotel facilities, room types, rates, attractions and events.

• Handle room availability and upselling opportunities where appropriate.

• Take ownership of guest issues and coordinate follow-ups with supervisors when needed.

• Ensure compliance with room security, emergency and fire safety procedures.

• Maintain professional grooming, a tidy work area and good communication with hotel teams.

Requirements

• O Levels or equivalent.

• Rotating shifts, weekends and Public Holidays required.

Why Join?

• Work with established hotel brands – Gain experience with Oasia Hotel Novena or The Clan Hotel, both within the Oasia Hotel Downtown portfolio.

• Strong hospitality exposure – Build hands-on experience in guest relations, front office operations, cashiering and hotel services.

• Career development – Opportunity to grow from Guest Service Executive into supervisory and management roles within the hospitality industry.

• Great for people-persons – Ideal for candidates who enjoy interacting with guests, solving problems and creating positive experiences.

R22107887 | Gladys Chang Si Min