Guest Experience Executive - Hotel Front Desk & Upsell

MTC Consulting Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,572,000 - 2,064,000; Full time

Job summary

MTC Consulting Pte. Ltd. is hiring a Guest Service Executive to welcome guests, manage check-ins, and tailor personalised experiences at a Singapore hotel portfolio.

You will interact with guests, understand needs, handle service recovery, and upsell where appropriate. The role emphasizes strong communication, teamwork with hotel staff, and adherence to SOPs, with rotating shifts including weekends and public holidays.

Qualifications

• Experience in guest relations and customer service is preferred.
• Strong communication and problem-solving skills required.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Deliver warm and efficient guest service and handle enquiries professionally.
• Manage front desk and cashiering duties according to SOPs.
• Provide information on facilities, room types, rates, and local attractions.
• Handle room availability and upselling opportunities where appropriate.
• Take ownership of guest issues and coordinate follow-ups with supervisors.
• Ensure compliance with safety procedures and maintain grooming standards.

Skills

Customer service

Communication

Hospitality

Education

O Levels or equivalent

Job description

MTC Consulting Pte. Ltd. is hiring a Guest Service Executive to welcome guests, manage check-ins, and tailor personalised experiences at a Singapore hotel portfolio.

You will interact with guests, understand needs, handle service recovery, and upsell where appropriate. The role emphasizes strong communication, teamwork with hotel staff, and adherence to SOPs, with rotating shifts including weekends and public holidays.