IT Helpdesk Agent: Fast-Paced Customer Support

IT Solution Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,538,000 - 1,977,000; Full time

Job summary

IT Solution Singapore is seeking a Service Helpdesk Agent to join its IT team in Singapore. The candidate will resolve customer inquiries, coordinate service orders, and document issues to ensure quick and effective responses.

We require a Diploma / A Level / Nitec with 1-2 years in call centre or customer service, strong IT understanding, and excellent communication. The role demands meticulousness, teamwork, and ability to work shifts.

Qualifications

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Good fundamental understanding of IT systems, products and technology.
• Meticulous, detailed and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.
• Good team player.

Responsibilities

• Resolve customer enquiries, complaints and feedback.
• Analyze each situation and route calls to the right team for fastest action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Perform other ad-hoc duties assigned by supervisor.

Skills

Communication skills

Team player

Telephone etiquette

Customer service

Education

Diploma / A Level / Nitec

Job description

IT Solution Singapore is seeking a Service Helpdesk Agent to join its IT team in Singapore. The candidate will resolve customer inquiries, coordinate service orders, and document issues to ensure quick and effective responses.

We require a Diploma / A Level / Nitec with 1-2 years in call centre or customer service, strong IT understanding, and excellent communication. The role demands meticulousness, teamwork, and ability to work shifts.