Hotel Front Desk Agent

MEGA I.N.T.E.L Manpower Management Inc.; Las Piñas; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Job Training

Professional Development

Maternity & Paternity Leave

Job summary

A hospitality services company in the Philippines is seeking a Guest Service Ambassador to provide exceptional customer service as the first point of contact for guests. Responsibilities include greeting and welcoming guests, assisting with inquiries, and ensuring a positive experience by coordinating with other departments. Ideal candidates will possess strong communication skills and a friendly demeanor. Government-mandated benefits will be provided, including health insurance and professional development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle guest inquiries and complaints professionally.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Provide information about services, facilities, and local attractions.
• Assist with check-in/check-out processes.
• Handle guest inquiries and coordinate with other departments.

Job description

Job Description

A Guest Service Ambassador is the friendly face and first point of contact for guests in hotels, resorts, airports, hospitals, retail stores, corporate offices, and entertainment venues. Their primary role is to deliver exceptional customer service and ensure guests have a smooth, positive experience.

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Provide information about services, facilities, and local attractions
• Assist with check-in/check-out processes (if in hospitality)
• Handle guest inquiries, complaints, and special requests
• Coordinate with other departments to resolve issues
• Maintain a clean and organized reception or service area
• Ensure guest satisfaction at all times
• Promote company services, events, or loyalty programs

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave