Hotel Duty Manager

Two Oceans Leisure Development Corporation; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Two Oceans Leisure Development Corporation in the Philippines is seeking an Operations Manager to oversee the daily hotel operations and ensure smooth, efficient service delivery that drives guest satisfaction. You will coordinate across departments, monitor performance, and enforce standards for quality assurance, guest services, and compliance with company policies.

The role requires leadership and a proven track record in hospitality management.

Qualifications

• Bachelor's degree in a related field is required.
• 3–5 years of supervisory or managerial hotel operations experience.
• Strong leadership, decision-making, and problem-solving skills.
• Willing to relocate to Coron, Palawan.

Responsibilities

• Oversee the daily hotel operations to ensure smooth and efficient service delivery.
• Coordinate operational activities across departments to achieve seamless hotel operations.
• Monitor daily performance and implement corrective actions when necessary.
• Ensure compliance with company policies, procedures, and service standards.
• Maintain high standards of hospitality and customer service and respond to guest feedback.

Skills

Hospitality management

Leadership

Customer service

Education

Bachelor's Degree in Hospitality Management

Tools

PMS

MS Office

Job description

Operations Management

• Oversee the daily operations of the
• hotel to ensure smooth and efficient service delivery.
• Create and maintain an operating environment that promotes consistent guest satisfaction.
• Coordinate operational activities across all departments to achieve seamless hotel operations.
• Monitor daily operational performance and implement corrective actions when necessary.
• Ensure compliance with company policies, procedures, and service standards.

Guest Service Management

• Ensure exceptional guest experiences by maintaining high standards of hospitality and customer service.
• Monitor and answer queries on guest satisfaction through guest feedback, surveys, online reviews, and direct interaction.
• Investigate guest complaints promptly and implement appropriate corrective and preventive measures.
• Resolve guest concerns efficiently while maintaining professionalism and customer satisfaction.

Quality Assurance

• Conduct daily regular inspections and operational evaluations.
• Conduct routine audits of guest rooms, public areas, facilities, and hotel services.
• Identify operational deficiencies and implement continuous improvement initiatives.
• Assist in achieving departmental revenue, cost control, and profitability targets.
• Support the implementation of marketing, sales, and promotional activities that contribute to achieving or exceeding the hotel's business objectives.
• Recommend operational improvements to maximize efficiency and revenue generation.

Communication and Coordination

• Establish and maintain effective communication across all hotel departments.
• Conduct operational briefings and coordinate departmental activities to ensure service continuity.
• Prepare and submit operational reports as required by Management.
• Support the hotel's community relations and public affairs initiatives.
• Represent the hotel professionally during interactions with guests, government agencies, business partners, and local organizations when assigned.

QUALIFICATIONS

• Bachelor's Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
• At least 3-5 years of supervisory or managerial experience in hotel operations or hospitality management.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Knowledge of hotel operations, quality assurance, labor regulations, and safety standards.
• Proficient in Microsoft Office applications and hotel property management systems (PMS).
• Ability to work flexible schedules, including weekends, holidays, and rotating shifts.
• Willing to be relocated to Coron, Palawan.