Hotel Booking Agent / CSR (Customer Service) Non-Voice / 1 DAY hiring process

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance incentives

HMO with 3 free beneficiaries on Day One

Work-life balance programs

Retirement/Life Insurance

Work-life Balance Programs

Job summary

A leading communications consultancy in Mandaluyong is seeking candidates for an on-site customer service role. The position offers a friendly work environment and growth opportunities. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues, and matching customer needs to services. A Bachelor's degree is preferred, but no prior experience is necessary. The role comes with performance incentives, health benefits, and retirement insurance.

Qualifications

• Excellent communication skills in both verbal and written formats.
• Ability to resolve customer issues efficiently.
• Strong organizational skills.

Responsibilities

• Communicate with customers to address concerns via phone or written correspondence.
• Resolve issues on the first contact whenever possible.
• Match customer demands to company products and services.
• Use influencing skills to achieve customer buy-in.
• Share relevant information with clients and colleagues.

Skills

Communication skills

Customer issue resolution

Influencing abilities

Education

Bachelor's degree

Job description

Caldwell Communications Consultancy Philippines

On-site - Mandaluyong | No Exp Required | Bachelor | Full-time

Job Description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities:

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required