Head of Guest Experience - Luxury Resort (Pre-Opening)

Global Expat Recruiting; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Global Expat Recruiting is assisting a 5-star boutique resort in the Philippines in its pre-opening phase. The role reports to the General Manager and will oversee front office operations including Front Desk, Transportation, Guest Relations, and Leisure activities, guiding a team to deliver a memorable guest experience.

We are seeking Filipino nationals who are guest-focused, highly communicative, and capable of handling difficult situations.

Qualifications

• Experience in 5-star luxury hotels or resorts.
• Excellent English both spoken and written.
• Ability to work independently and as part of a team.
• Guest-focused and engaging with guests.
• Excellent communication and complaint handling.
• Strong organizational and time management skills.
• Pre-opening experience is a plus.
• Filipino national availability only.

Responsibilities

• Oversee day-to-day Front Office operations (Front Desk, Transportation, Guest Relations and Services, Leisure activities).
• Lead and mentor a team of staff to deliver memorable guest experiences.
• Report to the General Manager and manage guest relations in a high-end environment.

Skills

Excellent English

Guest relations

Communication skills

Time management

Team leadership

Problem solving

Multi-tasking

Computer literate

Pre-opening experience

Guest service orientation

Job description

Global Expat Recruiting is assisting a 5-star boutique resort in the Philippines in its pre-opening phase. The role reports to the General Manager and will oversee front office operations including Front Desk, Transportation, Guest Relations, and Leisure activities, guiding a team to deliver a memorable guest experience.

We are seeking Filipino nationals who are guest-focused, highly communicative, and capable of handling difficult situations.