Host

Chooks to Go Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Meal discounts (implied)

Staff training

Career development

Job summary

Chooks to Go Inc. in Kapitolyo, Pasig City, Metro Manila, is seeking a warm, welcoming Host to create a superb first impression and guide guests from arrival through seating.

This full-time role emphasizes exceptional guest service and efficient flow of guests throughout the venue. As a Host you will greet and seat guests, manage reservations, answer inquiries about menus and events, coordinate with staff, and maintain a neat host area.

Qualifications

• Previous experience in a host, receptionist or front-of-house role within the hospitality industry
• Exceptional interpersonal and communication skills with the ability to engage guests of all backgrounds
• Professional demeanour with a genuine passion for delivering outstanding customer service
• Strong organisational abilities and attention to detail in managing reservations and guest information
• Ability to remain calm and composed during busy periods and handle multiple tasks simultaneously
• Proficiency with reservation systems and point-of-sale technology (training provided if necessary)
• Fluency in English; additional language skills are advantageous
• Physical ability to stand for extended periods and move around the venue as required
• Flexibility to work various shifts, including evenings, weekends and public holidays
• A positive attitude and willingness to work collaboratively as part of a dynamic team

Responsibilities

• Greet all guests warmly and professionally upon arrival, providing a positive first impression
• Manage and maintain the reservation system, ensuring accurate bookings and efficient table management
• Seat guests promptly and appropriately, considering table availability and guest preferences
• Monitor wait times and keep guests informed of delays with courtesy and transparency
• Answer guest enquiries regarding menu options, restaurant policies and special events
• Coordinate with front-of-house and kitchen staff to ensure smooth operations and guest satisfaction
• Manage the host stand, including answering phones and handling takeaway orders
• Maintain a clean, organised and welcoming host area at all times
• Respond to guest concerns promptly and professionally, escalating issues when necessary
• Assist with administrative tasks such as updating reservation systems and maintaining guest records

Skills

Guest hospitality

Reservations management

Customer service

Communication

Multi-tasking

Professional demeanor

English fluency

Job description

About the role

We are seeking a warm, welcoming and professional Host to join the team at Chooks to Go Inc. in Kapitolyo, Pasig City, Metro Manila. This is a full-time position that plays a crucial role in creating exceptional first impressions and ensuring guests feel valued from the moment they arrive. As a Host, you will be the face of our establishment, responsible for greeting visitors, managing reservations, and coordinating the smooth flow of guests throughout the venue. Your role is essential to our commitment to delivering outstanding customer service and maintaining the welcoming atmosphere our guests expect.

Key responsibilities

1. Greet all guests warmly and professionally upon arrival, providing a positive first impression
2. Manage and maintain the reservation system, ensuring accurate bookings and efficient table management
3. Seat guests promptly and appropriately, considering table availability and guest preferences
4. Monitor wait times and keep guests informed of any delays with courtesy and transparency
5. Answer guest enquiries regarding menu options, restaurant policies and special events
6. Coordinate with front-of-house and kitchen staff to ensure smooth operations and guest satisfaction
7. Manage the host stand, including answering phones and handling takeaway orders
8. Maintain a clean, organised and welcoming host area at all times
9. Respond to guest concerns promptly and professionally, escalating issues when necessary
10. Assist with administrative tasks such as updating reservation systems and maintaining guest records

What we’re looking for

1. Previous experience in a host, receptionist or front-of-house role within the hospitality industry
2. Exceptional interpersonal and communication skills with the ability to engage guests of all backgrounds
3. Professional demeanour with a genuine passion for delivering outstanding customer service
4. Strong organisational abilities and attention to detail in managing reservations and guest information
5. Ability to remain calm and composed during busy periods and handle multiple tasks simultaneously
6. Proficiency with reservation systems and point-of-sale technology (training provided if necessary)
7. Fluency in English; additional language skills are advantageous
8. Physical ability to stand for extended periods and move around the venue as required
9. Flexibility to work various shifts, including evenings, weekends and public holidays
10. A positive attitude and willingness to work collaboratively as part of a dynamic team

What we offer

At Chooks to Go Inc., we value our team members and are committed to fostering a supportive and inclusive workplace. We offer competitive remuneration, opportunities for career development within the hospitality sector, and a collaborative work environment where your contributions are recognised and appreciated. We provide comprehensive training to ensure you succeed in your role, and we encourage ongoing professional development. Additionally, we offer staff benefits including meal discounts, a positive workplace culture, and the opportunity to be part of a growing, respected brand in the quick-service restaurant industry.

About us

Chooks to Go Inc. is a leading quick-service restaurant brand known for our commitment to delivering quality food and exceptional service. With a strong presence across the Philippines, we pride ourselves on our dedication to customer satisfaction, operational excellence and creating a welcoming environment for every guest. Our team is passionate about providing memorable dining experiences, and we foster a workplace culture that values teamwork, integrity and continuous improvement. We are proud to be a trusted name in the hospitality and food service industry.

If you are enthusiastic about delivering exceptional guest experiences and are ready to make a positive impact as a Host, we would love to hear from you.