Store Manager

Epicurean Partners Exchange Inc.; Quezon City; Sur place; PHP 446 000 - 781 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Training & development

Career progression

Competitive salary

Résumé du poste

Epicurean Partners Exchange Inc. is seeking a dynamic Store Manager for LA Chicks to lead operations at Trinoma Ayala Mall Quezon City. This full-time role focuses on daily operations, service standards, and profitability in a hospitality setting.

As Store Manager, you will recruit, train and supervise staff, manage budgets, ensure health and safety compliance, and drive sales initiatives to boost revenue in a vibrant market. Join a growing team at LA Chicks.

Qualifications

• Requires proven store/operations management in hospitality, tourism or retail.
• Strong leadership and team-building skills.
• Excellent financial acumen, budgeting and cost control.
• Knowledge of health, safety and sanitation standards in F&B.
• Customer service orientation and problem-solving under pressure.
• Experience with POS systems is advantageous.

Responsabilités

• Oversee day-to-day store operations and policy adherence.
• Recruit, train, schedule and manage staff performance.
• Manage budgeting, cost controls and revenue optimization.
• Ensure health, safety and sanitation compliance.
• Deliver exceptional customer service and foster repeat business.
• Monitor inventory, stock ordering and minimize waste.
• Maintain quality standards for food, beverages and service.
• Drive sales and marketing initiatives to increase footfall and revenue.
• Handle customer complaints professionally and resolve issues.
• Provide regular performance reports to senior management.
• Foster positive team culture and staff development.

Connaissances

Store Management

Leadership

Budgeting

Customer Service

POS Systems

Formation

Diploma or Degree in Hotel Management or related field

Outils

Hospitality management software

Description du poste

About the role

Epicurean Partners Exchange Inc. is seeking a dynamic and results-driven Store Manager for LA Chicks to lead our operations in Trinoma Ayala Mall Quezon City, Metro Manila. This is a full-time position that plays a crucial strategic role in ensuring the success and profitability of our hospitality and tourism establishment. As Store Manager, you will be responsible for overseeing all aspects of daily operations, maintaining exceptional service standards, and driving business growth within our competitive market. This role offers the opportunity to make a significant impact on the customer experience and the overall performance of our venue.

Key responsibilities

• Oversee all day-to-day operations of the store, ensuring smooth functioning and adherence to company policies and procedures

• Manage and supervise staff members, including recruitment, training, scheduling and performance management

• Maintain financial controls and accountability, including budgeting, cost management and revenue optimisation

• Ensure compliance with health, safety and sanitation regulations, and local hospitality standards

• Deliver exceptional customer service and create a welcoming environment that encourages repeat business

• Monitor inventory levels, manage stock ordering and minimise waste and spoilage

• Implement and maintain quality standards for food, beverages and service delivery

• Drive sales and marketing initiatives to increase customer footfall and revenue

• Handle customer complaints and feedback professionally, ensuring swift resolution

• Report on performance metrics and provide regular updates to senior management

• Foster a positive team culture and support staff development and career progression

What we’re looking for

• Proven experience as a Store Manager or similar management role within the hospitality, tourism or retail sector, preferably 3+ years in a full-service environment

• Strong leadership and team management skills with the ability to motivate and develop staff

• Excellent financial acumen, including experience with profit and loss management, budgeting and cost control

• Sound knowledge of health, safety and sanitation compliance in food and beverage establishments

• Exceptional customer service orientation and ability to handle challenging situations with professionalism

• Outstanding communication and interpersonal skills, with the ability to build relationships with staff and customers

• Problem-solving mindset with the ability to make sound decisions under pressure

• Experience with point-of-sale (POS) systems and hospitality management software is advantageous

• Flexibility to work shifts, including evenings, weekends and public holidays as required

• Diploma or degree in Hotel Management, Business Administration or a related field is preferred

What we offer

At Epicurean Partners Exchange Inc., we are committed to supporting our employees' professional growth and wellbeing. We offer a competitive salary package commensurate with experience, opportunities for career advancement within a growing organisation, and staff discounts on our products and services. We provide a dynamic and collaborative work environment where your contributions are valued and recognised. Additionally, we offer ongoing training and development programmes to enhance your management skills and hospitality knowledge. We believe in fostering a culture of excellence where our managers are empowered to lead and innovate.

About us

Epicurean Partners Exchange Inc. is a forward-thinking organisation operating in the hospitality and tourism sector. We are dedicated to delivering exceptional experiences to our customers through high-quality service, innovative offerings and a commitment to excellence. Our mission is to create memorable experiences that keep customers returning and to build a workplace where employees feel valued and motivated. With a focus on continuous improvement and customer satisfaction, we have established ourselves as a respected name in the industry. We pride ourselves on our inclusive culture, operational excellence and passion for hospitality.