Front Office Leader: Guest Experience & Team Growth

Sheraton Hotels & Resorts; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sheraton Hotels & Resorts in Manila seeks a Front Office Manager to assist in administering front office operations and supervising staff. You will oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in/check-out and high guest satisfaction.

Ideal candidates have a high school diploma or GED with 2 years in guest services or a related field, or a 2-year degree in Hospitality/Business.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Directs and works with managers to ensure efficient check-in/check-out and guest satisfaction.
• Supervises staffing levels to meet guest service, operational, and financial goals.
• Maintains open communication with employees to align with business objectives.

Skills

Front office management

Guest services

Staff supervision

Education

High school or GED

2-year hospitality/business degree

Job description

Sheraton Hotels & Resorts in Manila seeks a Front Office Manager to assist in administering front office operations and supervising staff. You will oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in/check-out and high guest satisfaction.

Ideal candidates have a high school diploma or GED with 2 years in guest services or a related field, or a 2-year degree in Hospitality/Business.