Hospitality Reservations Specialist - Guest Experience Pro

Shore 360; Angeles; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO Coverage

Attendance Bonus

Weekends Off

Coffee Bar

Parking & Shuttle

Game Lounge

Social Clubs

Monthly Events

Referral Program

Statutory Benefits

Job summary

Shore360 is seeking a Reservations Specialist to coordinate all aspects of venue bookings via online, email, and telephone channels. You will regularly liaise with venue and sales teams to ensure a seamless customer experience and pass on relevant information about booking preferences.

You will manage reservations, respond to enquiries, check availability, and prepare/pre-order runsheets, ensuring clear communications and timely delivery of information to the venue team.

Qualifications

• 3+ years' experience in a similar role in hospitality or related industry.
• Exceptional written and verbal communication skills.
• Experience handling inbound and outbound calls and email enquiries.
• Experience handling reservations in hospitality or related industry.
• Strong customer service and organisational skills.
• Ability to multitask and prioritise to meet deadlines.

Responsibilities

• Coordinate bookings for the venue across online, email, and phone channels.
• Liaise with venue and sales teams to ensure a seamless customer experience.
• Answer enquiries, check availability, and advise on alternative dates to maximise space.
• Manage reservations and pre-orders, and forward forms to the venue team.
• Troubleshoot booking issues and send required documents or packs.
• Prepare function sheets and confirm details with customers before arrival.
• Provide feedback to venues and escalate issues to management when needed.
• Support other duties for Shore360 and venue operations as required.

Skills

Exceptional communication

Multitasking

Attention to detail

Teamwork

Project management

Tools

CRM system

Job description

Shore360 is seeking a Reservations Specialist to coordinate all aspects of venue bookings via online, email, and telephone channels. You will regularly liaise with venue and sales teams to ensure a seamless customer experience and pass on relevant information about booking preferences.

You will manage reservations, respond to enquiries, check availability, and prepare/pre-order runsheets, ensuring clear communications and timely delivery of information to the venue team.