Guest Reservation Specialist – Hospitality & Service

Quality Choices Corporation; Bataan; On-site; PHP 167,000 - 279,000; Full time

Job summary

Quality Choices Corporation is seeking a Reservation Assistant to manage incoming booking requests and provide accurate information on availability, rates, and services. You will enter, update, and confirm reservations, and handle cancellations or changes as needed.

Responsibilities include maintaining reservation records and ensuring customer satisfaction through polite, efficient communication. A hospitality-related degree and experience with reservation systems are preferred, with English

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in reservations, front office, or customer service is an advantage.
• Familiarity with reservation systems (e.g., hotel booking software).
• Basic computer skills (Microsoft Office, email handling).
• Excellent verbal and written communication.
• Knowledge of hotel services, room types, and pricing (for hospitality roles).
• Ability to speak clearly and professionally (English proficiency is often required).
• Ability to work under pressure and handle multiple bookings.

Responsibilities

• Handle booking requests via phone, email, or online systems.
• Provide information about availability, rates, and services.
• Enter and update reservations in the system.
• Confirm bookings and send details to customers.
• Assist with cancellations or changes to reservations.
• Maintain records of reservations and customer information.
• Ensure customer satisfaction by responding politely and efficiently.

Skills

Customer service

Communication

Multi-tasking

English proficiency

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

Reservation systems

Hotel booking software

Job description

Quality Choices Corporation is seeking a Reservation Assistant to manage incoming booking requests and provide accurate information on availability, rates, and services. You will enter, update, and confirm reservations, and handle cancellations or changes as needed.

Responsibilities include maintaining reservation records and ensuring customer satisfaction through polite, efficient communication. A hospitality-related degree and experience with reservation systems are preferred, with English