Hospitality Front Office Lead — Guest Experience Champion

Balai Isabel; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Balai Isabel is seeking a Front Office Supervisor to lead a dynamic team at our resort in Talisay, Batangas. You will oversee daily front desk operations, mentor Front Office Associates, and coordinate with Housekeeping, Security, and other departments to deliver exceptional guest service.

The ideal candidate will have 2–3 years of supervisory experience in hotel/front office operations, solid leadership, and strong interpersonal skills, with proficiency in hotel management systems and MS

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business, or related field.
• 2-3 years of supervisory experience in hotel/resort front office operations.
• Strong leadership, problem-solving, and interpersonal skills.
• Proficient in hotel management systems and Microsoft Office.
• Flexible to work on shifting schedules, weekends, and holidays.

Responsibilities

• Supervise the daily operations of the Front Office Department.
• Lead, coach, motivate, and evaluate Front Office Associates.
• Ensure excellent guest service and handle guest concerns professionally.
• Monitor reservations, check-in, check-out, room assignments, and guest requests.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Ensure compliance with company policies, SOPs, and hotel standards.
• Prepare daily operational reports and monitor occupancy status.
• Assist in scheduling staff, manpower planning, and performance evaluations.
• Conduct orientation and on-the-job training for new Front Office personnel.
• Resolve operational issues and make sound decisions during shifts.
• Maintain a positive, professional, and welcoming environment for guests and employees.

Skills

Leadership

Problem-solving

Interpersonal skills

Scheduling

Flexibility

Education

Hospitality/Business degree

Tools

Hotel Management Systems

Microsoft Office

Job description

Balai Isabel is seeking a Front Office Supervisor to lead a dynamic team at our resort in Talisay, Batangas. You will oversee daily front desk operations, mentor Front Office Associates, and coordinate with Housekeeping, Security, and other departments to deliver exceptional guest service.

The ideal candidate will have 2–3 years of supervisory experience in hotel/front office operations, solid leadership, and strong interpersonal skills, with proficiency in hotel management systems and MS