Front Desk Lead - Elevate Guest Experience & Operations

AZALEA LEISURE RESIDENCES CORPORATION; Baguio; On-site; PHP 279,000 - 446,000; Full time

Job summary

Azalea Hotels & Residences Baguio is seeking a Front Office Supervisor to lead the front desk team in a fast-paced resort environment in Baguio City, Benguet.

You will supervise scheduling, training, and performance, handle guest inquiries, reservations and check-in/check-out, and monitor room availability with revenue-minded planning.

Strong communication, problem-solving, and proficiency with hotel management software are essential; fluency in English and local language is a plus.

Qualifications

• Experience in front office operations or leadership roles.
• Strong customer service and problem-solving.
• Proficient with hotel management systems.
• Able to work in a fast-paced environment and manage multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise front desk team, schedule and train staff.
• Handle guest inquiries, reservations and check-in/out.
• Monitor room availability and revenue management.
• Resolve guest complaints and maintain satisfaction.
• Maintain records and reporting on front office operations.
• Collaborate with departments to ensure seamless guest experiences.
• Ensure compliance with brand standards and policies.

Skills

Customer service

Communication

Hotel software

Multi-tasking

Adaptability

English proficiency

Tools

PMS software

Job description

Azalea Hotels & Residences Baguio is seeking a Front Office Supervisor to lead the front desk team in a fast-paced resort environment in Baguio City, Benguet.

You will supervise scheduling, training, and performance, handle guest inquiries, reservations and check-in/check-out, and monitor room availability with revenue-minded planning.

Strong communication, problem-solving, and proficiency with hotel management software are essential; fluency in English and local language is a plus.