FRONT OFFICE SUPERVISOR

AZALEA LEISURE RESIDENCES CORPORATION; Baguio; On-site; PHP 279,000 - 446,000; Full time

Job summary

Azalea Hotels & Residences Baguio is seeking a Front Office Supervisor to lead the front desk team in a fast-paced resort environment in Baguio City, Benguet.

You will supervise scheduling, training, and performance, handle guest inquiries, reservations and check-in/check-out, and monitor room availability with revenue-minded planning.

Strong communication, problem-solving, and proficiency with hotel management software are essential; fluency in English and local language is a plus.

Qualifications

• Experience in front office operations or leadership roles.
• Strong customer service and problem-solving.
• Proficient with hotel management systems.
• Able to work in a fast-paced environment and manage multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise front desk team, schedule and train staff.
• Handle guest inquiries, reservations and check-in/out.
• Monitor room availability and revenue management.
• Resolve guest complaints and maintain satisfaction.
• Maintain records and reporting on front office operations.
• Collaborate with departments to ensure seamless guest experiences.
• Ensure compliance with brand standards and policies.

Skills

Customer service

Communication

Hotel software

Multi-tasking

Adaptability

English proficiency

Tools

PMS software

Job description

About the role

Join Our Team at Azalea Hotels & Residences Baguio!

Azalea Hotels & Residences Baguio is looking for a Front Office Supervisor to be part of our dynamic team in Baguio City, Benguet.

This is an excellent opportunity for:

• Experienced Front Office Supervisors, or


• Front Office professionals ready to step up into a leadership role.

What you'll be doing

1. Supervising and coordinating the front desk team, including scheduling, training, and performance management


2. Handling guest inquiries, reservations and check-in/check-out processes efficiently


3. Monitoring room availability and implementing revenue management strategies


4. Resolving guest complaints and ensuring high levels of customer satisfaction


5. Maintaining accurate records and reporting on front office operations


6. Collaborating with other departments to ensure a seamless guest experience


7. Ensuring compliance with brand standards, policies, and legal requirements

What we're looking for

1. Strong customer service orientation and problem-solving skills.


2. Excellent communication and interpersonal abilities.


3. Proficient in using hotel management software and other relevant technologies.


4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


5. Flexible and adaptable to changing business needs.


6. Fluency in English and the local language would be an advantage.

About us

Azalea Hotels & Residences is renowned for our exceptional service and commitment to guest satisfaction. With a growing portfolio of properties in prime locations, we are dedicated to creating unforgettable experiences for our guests. Join our team and be a part of our continued success story.