Horizon Club Service Associate: Memorable Guest Experience

Shangri-La Group

Manila

On-site

PHP 201,000 - 268,000

Full time

4 days ago

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Job summary

Shangri-La Group operates the Edsa Shangri-La Manila, a five-star deluxe city-resort in Ortigas Center, Mandaluyong City, Metro Manila. The Horizon Club offers personalized guest service and elevated experiences for club guests.

As a Service Associate - Horizon Club you will help create memorable moments, maintain high service standards, and assist guests with any issues in a collaborative team environment.

Qualifications

Takes pride in being a hotelier.
Loves interacting with guests and customers.
Is a self-starter and a team player.
Communicates with fluency in English (and local language).
Loves being creative with an eye for detail.
Enjoys crafting best-fit solutions for the guests.
Preferably has relevant experience with an international 5* hotel group.
Has no fear of new challenge.

Responsibilities

Provide a personalised guest service
Create a memorable experience for the guests in the Horizon Club
Maintain the high standards of service in the Horizon Club
Assist with any issues or problems

Skills

Guest service

Team player

Self-starter

Fluent English

Attention to detail

Creative

Problem solving

International hotel experience

Job description

As a Service Associate - Horizon Club you will help create memorable moments, maintain high service standards, and assist guests with any issues in a collaborative team environment.

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