Service Associate- Horizon Club

Shangri-La Group; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Shangri-La Group operates the Edsa Shangri-La Manila, a five-star deluxe city-resort in Ortigas Center, Mandaluyong City, Metro Manila. The Horizon Club offers personalized guest service and elevated experiences for club guests.

As a Service Associate - Horizon Club you will help create memorable moments, maintain high service standards, and assist guests with any issues in a collaborative team environment.

Qualifications

• Takes pride in being a hotelier.
• Loves interacting with guests and customers.
• Is a self-starter and a team player.
• Communicates with fluency in English (and local language).
• Loves being creative with an eye for detail.
• Enjoys crafting best-fit solutions for the guests.
• Preferably has relevant experience with an international 5* hotel group.
• Has no fear of new challenge.

Responsibilities

• Provide a personalised guest service
• Create a memorable experience for the guests in the Horizon Club
• Maintain the high standards of service in the Horizon Club
• Assist with any issues or problems

Skills

Guest service

Team player

Self-starter

Fluent English

Attention to detail

Creative

Problem solving

International hotel experience

Job description

Job Description:

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

Service Associate - Horizon Club

As a Service Associate - Horizon Club we rely you to:

• Provide a personalised guest service
• Create a memorable experience for the guests in the Horizon Club
• Maintain the high standards of service in the Horizon Club
• Assist with any issues or problems

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Communicates with fluency in English (and local language)
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Preferably has relevant experience with an international 5* hotel group
• Has no fear of new challenge