Horizon Club Service Associate - Guest Experience Lead

Shangri-La Group; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Edsa Shangri-La Manila is hiring a Service Associate for Horizon Club to join our five-star city-resort team in Ortigas Center, Mandaluyong. You will deliver personalised guest service, create memorable Horizon Club experiences, and uphold our high standards of service.

We look for someone who loves interacting with guests, works well in a team, and communicates fluently in English (and local language). Prior experience with an international 5★ hotel group is a plus; you should be a self-starter

Qualifications

• Takes pride in being a hotelier.
• Loves interacting with guests and customers.
• Self-starter and team player.
• Fluent in English (and local language).
• Creative with eye for detail.
• Loves crafting best-fit solutions for guests.
• Preferably experience with an international 5* hotel group.
• Willing to take on new challenges.

Responsibilities

• Provide a personalised guest service
• Create a memorable experience for the guests in the Horizon Club
• Maintain the high standards of service in the Horizon Club
• Assist with any issues or problems

Skills

Guest service

Team player

Fluent English

Attention to detail

Creative

Problem solving

Job description

Edsa Shangri-La Manila is hiring a Service Associate for Horizon Club to join our five-star city-resort team in Ortigas Center, Mandaluyong. You will deliver personalised guest service, create memorable Horizon Club experiences, and uphold our high standards of service.

We look for someone who loves interacting with guests, works well in a team, and communicates fluently in English (and local language). Prior experience with an international 5★ hotel group is a plus; you should be a self-starter