Home Services Call Center Agent — Schedule, Quotes & Care

Tavor Perry; Himamaylan; On-site; PHP 180,000 - 300,000; Full time

Job summary

Tavor Perry is seeking a Customer Service Representative in the Philippines to be the first voice customers hear. You will answer inbound calls, help homeowners understand services, book cleanings, and send quotes to ensure no potential customer goes unanswered.

This role emphasizes clear communication, staying organized during busy periods, and providing excellent service as part of a growing team.

Qualifications

• Experience in customer service or appointment setting
• Clear English with friendly phone manner
• Familiar with scheduling software such as Jobber or Housecall Pro
• Organized and calm during high call volume
• Reliable, detail-oriented, and able to work independently
• Strong communication skills
• Stable internet connection, quiet workspace, and headset

Responsibilities

• Answer inbound calls promptly and professionally
• Explain services, availability, and pricing
• Schedule, reschedule, and confirm appointments
• Prepare and send quotes to customers
• Make outbound calls for callbacks and confirmations
• Keep customer records and notes up to date
• Follow up on all inquiries

Skills

Customer service

Call handling

Appointment setting

English skills

Scheduling software

Organized

Independent work

Attention to detail

Internet reliability

Phone manners

Tools

Jobber

Housecall Pro

Job description

Tavor Perry is seeking a Customer Service Representative in the Philippines to be the first voice customers hear. You will answer inbound calls, help homeowners understand services, book cleanings, and send quotes to ensure no potential customer goes unanswered.

This role emphasizes clear communication, staying organized during busy periods, and providing excellent service as part of a growing team.