Home Cleaning CSR: Friendly Inbound Calls & Scheduling

Tavor Perry; Imus; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tavor Perry is seeking a Customer Service Representative in Imus, Cavite, Philippines to be the first voice customers hear. You’ll answer inbound calls, explain services, book cleanings, and send quotes, ensuring no potential customer goes unanswered.

The role emphasizes clear communication and staying organized during busy call periods. You will handle scheduling, provide pricing details from the guide, and maintain accurate customer records.

Qualifications

• Proven experience in customer service, call handling, or appointment setting.
• Clear, confident spoken English with a friendly phone manner.
• Experience with scheduling or field service software such as Jobber or HouseCall Pro.
• Organized and able to stay calm during high call volume.
• Reliable, detail-oriented, and able to work independently.
• Strong communication skills.
• Stable internet connection, a quiet workspace, and a quality headset.

Responsibilities

• Answer inbound calls promptly, warmly, and professionally.
• Answer customer questions about services, availability, and pricing using the provided pricing guide.
• Schedule, reschedule, and confirm cleaning appointments in the scheduling system.
• Prepare and send quotes to customers.
• Make outbound calls as needed, such as callbacks and appointment confirmations.
• Keep customer records and call notes accurate and up to date.
• Ensure every customer inquiry is followed up on and nothing falls through the cracks.

Skills

Customer service

Call handling

Appointment setting

Fluent English

Organization

Independent work

Communication

Reliable

Stable internet

Headset

Tools

Jobber

HouseCall Pro

Job description

Tavor Perry is seeking a Customer Service Representative in Imus, Cavite, Philippines to be the first voice customers hear. You’ll answer inbound calls, explain services, book cleanings, and send quotes, ensuring no potential customer goes unanswered.

The role emphasizes clear communication and staying organized during busy call periods. You will handle scheduling, provide pricing details from the guide, and maintain accurate customer records.