Home Fiber Admin Assistant

Suniway Group of Companies Inc.; Malolos; On-site; PHP 201,000 - 290,000; Full time

Job summary

Suniway Group of Companies Inc. is seeking an organized Home Fiber Admin Assistant for our Malolos, Bulacan office.

The role provides administrative and coordination support for Home Fiber operations and may involve occasional meetings at our Pasay City Main Office. Responsibilities include processing customer applications, maintaining records, monitoring statuses, scheduling installations, and preparing reports.

Qualifications

• Graduate in Business Administration, Office Administration, Marketing or IT or related course.
• Fresh graduates are welcome to apply.
• Experience in administrative work, customer service, telecoms, or internet operations is a plus.
• Proficient in MS Word and Excel; strong written and verbal communication.

Responsibilities

• Provide daily administrative support for Home Fiber operations.
• Assist in processing and monitoring customer applications for Home Fiber services.
• Check completeness of customer requirements, forms, and documents.
• Maintain accurate and updated customer records and service information.
• Monitor status of applications, installations, activations, and service requests.
• Coordinate with Sales, Technical, Installation, Finance, and other departments.
• Assist in scheduling and coordinating customer installation appointments.
• Follow up on pending applications, documents, installations, and concerns.
• Prepare and update daily, weekly, and monthly monitoring reports.
• Handle customer inquiries via calls, messages, email, or walk-ins.

Skills

Verbal communication

Written communication

Organization

Record-keeping

Multitasking

Interpersonal skills

Customer-service mindset

Education

Business Administration

Office Administration

Marketing

Information Technology

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

We are looking for an organized and detail-oriented Home Fiber Admin Assistant who will provide administrative and coordination support for our Home Fiber operations. The position will primarily be assigned to our Malolos, Bulacan office and may occasionally be required to report to our Pasay City Main Office for meetings, training, document processing, and other business requirements.

Key responsibilities

• Provide daily administrative support for Home Fiber operations.

• Assist in processing and monitoring customer applications for Home Fiber services.

• Check and ensure completeness of customer requirements, application forms, and supporting documents.

• Maintain accurate and updated customer records and service information.

• Monitor the status of applications, installations, activations, and pending service requests.

• Coordinate with the Sales, Technical, Installation, Finance, and other concerned departments.

• Assist in scheduling and coordinating customer installation appointments.

• Follow up on pending applications, documents, installations, and customer concerns.

• Prepare and update daily, weekly, and monthly monitoring reports.

• Assist in handling customer inquiries through calls, messages, email, or walk-in concerns.

About you

• Graduate of Business Administration, Office Administration, Marketing, Information Technology, or any related course.

• Fresh graduates are welcome to apply.

• Experience in administrative work, customer service, telecommunications, or internet service operations is an advantage.

• Proficient in Microsoft Word and Excel.

• Good verbal and written communication skills.

• Organized and detail-oriented with strong record-keeping skills.

• Able to manage multiple tasks and follow up on pending items.

• Good coordination and interpersonal skills.

• Customer-service oriented and comfortable communicating with clients.

• Willing to learn Home Fiber processes, services, and basic technical terminology.