Customer Service Associate

Philippines Fiber Optic Cable Network Ltd., Inc. (PFOCN); Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Philippines Fiber Optic Cable Network Ltd., Inc. (PFOCN) seeks an Operations Support professional to ensure smooth daily operations, handling customer communications, processing service requests, and maintaining accurate records in a fast-paced environment.

The role requires strong English and Tagalog communication, proficiency in Microsoft Office and Google Workspace, and the ability to multitask with high accuracy while on-site on a shifting schedule.

Qualifications

• Strong verbal and written communication in English and Tagalog
• Proficient in Microsoft Office and Google Workspace
• Computer literate with ability to navigate different systems
• Able to multitask while maintaining accuracy and attention to detail
• Open and willing to work on a shifting schedule and on-site

Responsibilities

• Handle inbound and outbound calls and SMS communications with customers
• Manage customer alarm tickets and ensure clear information is communicated
• Process and monitor customer work order requests according to procedures
• Maintain and update customer data, reports, and operational trackers

Skills

English

Tagalog

Proficient in Microsoft Office

Google Workspace

Accurate data entry / attention to```

Multitasking

Shifting schedule

On-site work

Tools

Microsoft Office

Google Workspace

Job description

Join Philippines Fiber Optic Cable Network Ltd., Inc. (PFOCN) as an Operations Support professional and play an important role in ensuring smooth and efficient daily operations. We are looking for a detail-oriented and adaptable individual who can effectively handle customer communications, process service requests, and maintain accurate operational records in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills in English and Tagalog; proficiency in other Philippine dialects, such as Ilocano or Bisaya, is an advantage.

• Proficient in Microsoft Office and Google Workspace applications.

• Computer literate with the ability to efficiently navigate different systems and applications.

• Able to multitask while maintaining a high level of accuracy and attention to detail.

• Open and willing to work on a shifting schedule.

• Willing to work on-site.

Job Responsibilities

• Handle inbound and outbound calls and SMS communications with customers.

• Manage customer alarm tickets and ensure that accurate and clear information is properly communicated.

• Process and monitor customer work order requests in accordance with established procedures.

• Maintain and update customer data, reports, and operational trackers to ensure accurate recordkeeping.