Holiday Seasonal E‑Commerce Customer Care Specialist

Resolv Global; Binmaley; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global is hiring seasonal Customer Service Representatives to support our international holiday-season operations. You will handle orders, product questions, and account updates via phone, email, and chat.

Ideal candidates have prior customer service experience, strong English communication, and the ability to multitask across systems. Training runs 10:00 AM–6:00 PM EST, with shifts 8:00 AM–9:00 PM EST and at least one weekend day during the season.

Qualifications

• Requires prior customer service or support experience.
• Strong English communication, both written and spoken.
• Able to multitask across multiple systems while assisting customers.
• Experience with e-commerce, apparel, or consumer products is a plus.
• High school diploma or equivalent.

Responsibilities

• Provide a friendly, professional, and helpful experience on every customer interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer customer questions about orders, products, and services.
• Resolve customer concerns and identify when an issue needs to be escalated.
• Process customer accommodations and order updates accurately.
• Document customer interactions and relevant information in customer service systems.
• Navigate multiple computer systems while assisting customers.
• Communicate clearly with internal teams regarding escalated issues.
• Support customers through phone, email, and chat-based communication as required.
• Maintain a high level of accuracy and customer satisfaction, especially during busy holiday periods.

Skills

Customer service experience

English communication

Multitasking

Phone/email/chat support

Education

High school diploma or equivalent

Tools

NetSuite or OMS

Job description

Resolv Global is hiring seasonal Customer Service Representatives to support our international holiday-season operations. You will handle orders, product questions, and account updates via phone, email, and chat.

Ideal candidates have prior customer service experience, strong English communication, and the ability to multitask across systems. Training runs 10:00 AM–6:00 PM EST, with shifts 8:00 AM–9:00 PM EST and at least one weekend day during the season.