Holiday E-commerce Support Specialist Weekend Availability

Resolv Global; Dagupan; On-site; PHP 165,000 - 234,000; Full time

Job summary

Resolv Global is hiring Seasonal Customer Service Representatives to support orders, product questions and general inquiries for the holiday peak. You will converse across phone, email and chat, ensuring accurate updates and friendly service to an international customer base.

The role emphasizes attention to detail, multi-system navigation, and the ability to work weekends during the season. Prior e-commerce or online retail experience is a plus.

Qualifications

• Experience in e-commerce or online retail is a plus.
• Ability to work weekends during peak season.
• Customer-focused approach with strong communication skills.

Responsibilities

• Handle orders, product questions and general inquiries.
• Communicate with customers via phone, email and chat.
• Provide accurate updates and friendly service to an international audience.

Skills

Attention to detail

Multisystem navigation

Customer service

Verbal communication

Tools

CRM software

Email platforms

Chat tools

Job description

Resolv Global is hiring Seasonal Customer Service Representatives to support orders, product questions and general inquiries for the holiday peak. You will converse across phone, email and chat, ensuring accurate updates and friendly service to an international customer base.

The role emphasizes attention to detail, multi-system navigation, and the ability to work weekends during the season. Prior e-commerce or online retail experience is a plus.