Seasonal Online Customer Support Specialist

Resolv Global; Santa Barbara; A distancia; PHP 156.000 - 190.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking Seasonal Customer Service Representatives to support customers via phone, email, and chat in a fast-paced holiday environment. The role emphasizes friendly, professional interactions and accurate handling of orders and product inquiries.

Ideal candidates have prior customer service experience, strong English communication, and comfort with navigating multiple systems. E-commerce or apparel background is a plus.

Formación

• Previous customer service or customer support experience is required.
• Strong verbal and written English communication skills.
• High school diploma or equivalent.
• E-commerce or online retail customer service experience.
• Apparel, fashion, retail, or consumer products experience.

Responsabilidades

• Provide a friendly, professional, and helpful experience on every customer interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer customer questions about orders, products, and services.
• Resolve customer concerns and identify when an issue needs to be escalated.
• Process customer accommodations and order updates accurately.
• Document customer interactions and relevant information in customer service systems.
• Navigate multiple computer systems while assisting customers.
• Communicate clearly with internal teams regarding escalated issues.
• Support customers through phone, email, and chat-based communication as required.
• Maintain a high level of accuracy and customer satisfaction, especially during busy holiday periods.

Conocimientos

Customer service

English communication

Phone presence

Multitasking

Teamwork

Educación

High school diploma

Herramientas

NetSuite

Descripción del empleo

Resolv Global is seeking Seasonal Customer Service Representatives to support customers via phone, email, and chat in a fast-paced holiday environment. The role emphasizes friendly, professional interactions and accurate handling of orders and product inquiries.

Ideal candidates have prior customer service experience, strong English communication, and comfort with navigating multiple systems. E-commerce or apparel background is a plus.