HOA Community Manager

OurAssistants; Philippines; Remote; PHP 2,505,000 - 4,070,000; Full time

Benefits offered by this job

Permanent remote work

Flexible hours

Remote training

Collaborative team

Job summary

OurAssistants is seeking an experienced HOA Community Manager to oversee day-to-day operations of homeowners associations in a remote environment.

You will work with board members, homeowners, vendors, and internal teams to ensure compliance, manage standards, and deliver excellent service from a home-based setup.

Qualifications

• Minimum 2-3 years of HOA or property management experience.
• Strong understanding of HOA operations and compliance.
• Experience with HOA management software such as Vantaca, AppFolio, CINC, Buildium, or similar.
• Excellent communication, conflict resolution, and customer service skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as the primary contact for HOA board members and homeowners.
• Prepare and coordinate board meetings, including agendas, reports, and minutes.
• Provide guidance to board members on HOA policies and decisions.
• Respond to homeowner inquiries and concerns in a timely and professional manner.
• Communicate community updates, notices, and policy changes.
• Handle escalations and resolve disputes professionally.
• Monitor and enforce HOA rules and issue violation notices.
• Maintain records of violations, communications, and resolutions.
• Coordinate with vendors for maintenance, repairs, and projects.
• Obtain quotes, schedule services, and monitor vendor performance.
• Ensure timely completion of work and proper documentation.
• Review budgets and assist in preparing financial summaries for board meetings.
• Monitor community expenses and support budget planning.
• Maintain organized records of homeowner data, contracts, and documentation.
• Generate reports related to community operations and performance.
• Ensure compliance with governing documents and policies.

Skills

HOA/Property management

Communication

Vendor coordination

Remote work

Customer service

Tools

Vantaca

AppFolio

CINC

Buildium

Job description

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based HOA and property management companies with highly skilled virtual professionals. We support community operations, compliance, and resident experience through reliable and detail-oriented remote talent. Learn more at ourassistants.com.

About the Role

We are seeking an experienced HOA Community Manager to oversee the day-to-day operations of homeowners associations and ensure smooth community management. This role involves working closely with board members, homeowners, vendors, and internal teams to maintain compliance, manage community standards, and deliver excellent service.

The ideal candidate has strong experience in HOA management, is highly organized, and can confidently handle communication, violations, vendor coordination, and reporting in a remote environment.

Key Responsibilities

Community & Board Management

• Serve as the primary point of contact for HOA board members and homeowners.
• Prepare and coordinate board meetings, including agendas, reports, and minutes.
• Provide guidance to board members on HOA policies and operational decisions.

Homeowner Communication & Support

• Respond to homeowner inquiries and concerns in a timely and professional manner.
• Communicate community updates, notices, and policy changes.
• Handle escalations and resolve disputes while maintaining professionalism.

HOA Compliance & Violations

• Monitor and enforce HOA rules and regulations.
• Issue violation notices and follow up to ensure compliance.
• Maintain accurate records of violations, communications, and resolutions.

Vendor & Maintenance Coordination

• Coordinate with vendors for maintenance, repairs, and community projects.
• Obtain quotes, schedule services, and monitor vendor performance.
• Ensure timely completion of work and proper documentation.

Financial Oversight & Reporting

• Work with accounting teams to review budgets, expenses, and financial reports.
• Assist in preparing financial summaries for board meetings.
• Monitor community expenses and support budget planning.

Administrative & Operational Support

• Maintain organized records of homeowner data, contracts, and documentation.
• Generate reports related to community operations, violations, and performance.
• Ensure compliance with HOA governing documents and policies.

Qualifications & Requirements

• Minimum 2-3 years of HOA or property management experience.
• Strong understanding of HOA operations, governing documents, and compliance.
• Experience with HOA management software such as Vantaca, AppFolio, CINC, Buildium, or similar.
• Excellent communication, conflict resolution, and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple communities and priorities.
• Experience working with U.S.-based clients is preferred.

Additional Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

• Competitive salary based on experience
• Permanent remote work setup
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment