Assistant Community Manager (Intermediate) | WFH, Night shift

MicroSourcing; Manila; On-site; PHP 446,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage on Day 1 for you &

One or more dependents covered

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines seeks an Assistant Community Manager to support day-to-day community operations, coordinate resident concerns, and assist with Board activities, ensuring timely administrative tasks and accurate records.

The role involves Board material preparation, vendor coordination, financial processing, and leveraging Nexova for data management, with a focus on customer service and process improvement.

Qualifications

• Experience in property management, HOA or administrative support.
• Excellent written and verbal English communication.
• Strong organizational and multitasking abilities.
• Ability to work independently and collaborate with teams.

Responsibilities

• Assist daily community operations and implement Board directives.
• Prepare Board meeting materials and manage minutes and logistics.
• Serve as primary contact for homeowners, addressing routine concerns.
• Monitor communications and escalate complex issues as needed.
• Coordinate resale and transition activities, and update ownership records.
• Process accounts payable and assist with financial summaries.
• Manage maintenance requests, vendor coordination, and inspections.
• Maintain accurate records in Nexova and ensure data quality.

Skills

Organizational skills

Administrative support

English communication

Independence & teamwork

Customer service

Tools

Nexova

CRM

Job description

Discover your 100% YOU with MicroSourcing!

Position:

Assistant Community Manager

Work setup & shift:

WFH, Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Assistant Community Manager, you will support the Community Manager in overseeing day-to-day community operations, coordinating resident concerns, assisting with Board activities, and ensuring administrative and property-related tasks are completed accurately and on time.

Administrative & Board Support

• Assist the Community Manager with daily community operations and the implementation of Board directives.
• Prepare and distribute Board meeting materials, including agendas, management reports, meeting packets, and supporting documentation.
• Provide administrative and logistical support during Board meetings, including taking minutes, managing meeting technology, and tracking action items through completion.
• Maintain organized community records, calendars, contracts, resolutions, claims documentation, and other association records.

Resident Support & Communication

• Serve as a primary point of contact for homeowners and committee members, addressing routine concerns and escalating complex matters to the Community Manager.
• Monitor community communication channels and respond to homeowner questions requiring personalized assistance beyond automated support.
• Coordinate homeowner resale and transition activities, including resale certificates, disclosure packages, and ownership account updates.
• Process resident architectural applications and consolidate community feedback for review by leadership.

Financial Management

• Process Accounts Payable (A/P) by reviewing invoices, validating AI-generated cost center coding, routing items for appropriate approval, and monitoring payment status.
• Track overdue homeowner accounts, issue late payment notices, respond to ledger enquiries, and coordinate with collection agencies or legal representatives when required.
• Assist with monthly financial statement reviews and prepare preliminary financial summaries for management review.

Maintenance & Vendor Coordination

• Manage maintenance and work order requests from submission through completion, including sourcing vendors, obtaining quotations, coordinating property access, and following up on outstanding work.
• Support vendor onboarding by reviewing registration information and validating licenses, insurance certificates, and bid documentation within the Nexova platform.
• Assist the Community Manager with gathering information for capital improvement projects and coordinating routine property inspections.

Technology & Data Management

• Maintain accurate homeowner, vendor, financial, and association records within Nexova and related systems.
• Utilize Nexova's AI-powered tools to improve administrative workflows, increase responsiveness, and support efficient community operations.
• Serve as a human quality-control point by reviewing AI-generated recommendations and ensuring information and processes are accurate before completion.

What You Need

Non-negotiables

• Experience in property management, community association management, administrative support, customer service, or a related field.
• Strong organizational and administrative skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal English communication skills.
• Strong attention to detail when handling resident records, financial information, invoices, and community documentation.
• Ability to handle homeowner concerns professionally while recognizing when issues need to be escalated.
• Comfortable working with technology platforms and learning new systems quickly.
• Ability to work independently while collaborating effectively with Community Managers, Board members, vendors, residents, and internal teams.

Preferred Skills/expertise

• Experience supporting HOA/community association management or residential property management.
• Familiarity with Accounts Payable, homeowner ledgers, collections, or basic financial reporting.
• Experience coordinating maintenance requests, vendors, work orders, or property inspections.
• Experience with community management, property management, CRM, or workflow platforms.
• Familiarity with AI-powered business tools and automated workflow systems.
• Experience supporting Board meetings, preparing meeting materials, and maintaining association records.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
Terms & conditions apply.