HOA Admin & Resident Services Assistant

Remote Raven; Philippines; On-site; PHP 430,000 - 612,000; Full time

Job summary

Remote Raven is seeking a reliable Administrative Assistant in the Philippines to support the HOA management team and serve as the first point of contact for homeowners. The role combines operations, customer service, and administrative coordination, with full training on company systems provided.

You will handle data entry in Caliber, manage reports, and respond to a high volume of resident inquiries with professionalism and courtesy.

Qualifications

• Strong administrative and organizational skills with high attention to detail.
• Excellent phone manner and verbal communication for high-volume calls.
• Clear and professional written communication for email correspondence.
• Proficiency with standard computer applications and comfort learning new property management systems (Caliber training will be provided).
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Reliable, punctual, and self-directed with the ability to work independently.

Responsibilities

• Enter and maintain data in the Caliber property management system, ensuring records are accurate and current.
• Update and maintain management reports, tracking the status of active projects and open items across the portfolio.
• Keep track of all ongoing projects, flagging items that require follow‑up or escalation.
• Upload documents to management portals and maintain organized digital records.
• Update homeowner and contact information in the system, including email addresses and communication preferences.
• Support managers with administrative tasks while they are traveling, ensuring continuity of operations.
• Handle a high volume of inbound phone calls during quarterly billing cycles, responding to payment and account inquiries professionally and accurately.
• Address common homeowner questions, including payment confirmation, account status, amenity access information, and general community inquiries.
• Respond to email inquiries and route questions to the appropriate manager when needed.
• Provide accurate, helpful, and patient communication to homeowners at all times, regardless of inquiry volume.

Skills

Administrative skills

Data entry

Phone handling

Written communication

Multitasking

Independence

Tools

Caliber

Microsoft Office

Job description

Remote Raven is seeking a reliable Administrative Assistant in the Philippines to support the HOA management team and serve as the first point of contact for homeowners. The role combines operations, customer service, and administrative coordination, with full training on company systems provided.

You will handle data entry in Caliber, manage reports, and respond to a high volume of resident inquiries with professionalism and courtesy.