Customer Service Associate | Blended Account | Up to ₱30K | October Class

Stark BPO Services; Pasig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Stark BPO Services in Pasig City is seeking a Customer Service Associate to join our blended account team. This full-time role serves as the frontline representative delivering service via phone, email, and chat.

You will handle inquiries, resolve issues with empathy, and provide accurate product information while maintaining detailed records and meeting performance targets. Training starts soon after selection; join a dynamic team and contribute to operational excellence in a fast-paced BPO

Qualifications

• High school diploma or equivalent.
• Proven customer service experience, preferably in a call centre or BPO.
• Excellent communication skills, both verbal and written, with clear pronunciation in English.
• Strong listening and empathy skills with the ability to remain calm under pressure.
• Proficiency in using computer systems, CRM software, and standard MS Office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and willingness to learn and adapt to new systems and processes.
• Flexibility to work in shifts, including possible early morning, evening, or weekend schedules as required.
• Problem-solving ability and sound judgment when handling customer concerns.
• Attention to detail and accuracy in data entry and documentation.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
• Resolve customer issues and complaints with patience, empathy, and problem-solving skills
• Provide accurate information about products and services to customers
• Process customer requests, transactions, and account updates accurately
• Document all customer interactions and maintain detailed records in the system
• Identify and elevate complex issues to supervisors or specialist teams when necessary
• Follow company policies, procedures, and quality standards consistently
• Meet performance targets for call handling time, customer satisfaction ratings, and first-call resolution
• Participate in training sessions and continuous improvement initiatives
• Collaborate with team members to support overall operational excellence

Skills

Customer service experience

Excellent communication

English proficiency

MS Office proficiency

Computer systems proficiency

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the role

Stark BPO Services is seeking a Customer Service Associate to join our blended account team. This is a full-time position based in Pasig City, Metro Manila. As a Customer Service Associate, you will be the frontline representative of our organisation, delivering exceptional service through multiple communication channels including phone, email, and chat support. This role is critical to maintaining customer satisfaction and loyalty, whilst supporting our business objectives through professional and efficient service delivery. We are recruiting for our October class, so successful candidates can expect to commence training and onboarding shortly after selection.

Key responsibilities

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
• Resolve customer issues and complaints with patience, empathy, and problem-solving skills
• Provide accurate information about products and services to customers
• Process customer requests, transactions, and account updates accuratelyDocument all customer interactions and maintain detailed records in the system
• Identify and elevate complex issues to supervisors or specialist teams when necessary
• Follow company policies, procedures, and quality standards consistently
• Meet performance targets for call handling time, customer satisfaction ratings, and first-call resolution
• Participate in training sessions and continuous improvement initiatives
• Collaborate with team members to support overall operational excellence

What we're looking for

• High school diploma or equivalent qualification as a minimum
• Proven customer service experience, preferably in a call centre or BPO environment
• Excellent communication skills, both verbal and written, with clear pronunciation in English
• Strong listening and empathy skills with the ability to remain calm under pressure
• Proficiency in using computer systems, CRM software, and standard MS Office applications
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude and willingness to learn and adapt to new systems and processes
• Flexibility to work in shifts, including possible early morning, evening, or weekend schedules as required
• Problem-solving ability and sound judgment when handling customer concerns
• Attention to detail and accuracy in data entry and documentation

What we offer